Windows 10: Office 365 sign in issue

  1.    01 Jul 2017 #1

    Office 365 sign in issue

    Hi all,

    I had a message popup every time I loaded Outlook saying my password was about to expire in x days. When there was 3 days left I clicked on it and was asked to change my password, which I did.

    The next day a popup kept coming up asking for my password when I opened outlook. I tried the new one, but it wouldn't work. I tried the old one with the same result.

    I went to Office 365 sign in page and tried to sign in using my company email and the following message comes up…“That Microsoft account doesn't exist. Enter a different account or get a new one.”

    When I click on “get a new one” it goes to a Create Account page

    When I add my email (the same one) a message comes up…”It looks like there's already an account with (My email address) If it's you, go back and sign in. Otherwise, choose another username.”

    Either there is an account or there isn’t…

    I'm stuck in a vortex...I'm wondering if my account expired, but how do I get in and renew it if that's the case or find out even?? I need to use that email as its my company email

    Cheers Rod
    Last edited by essenbe; 01 Jul 2017 at 06:49. Reason: removed email
      My ComputerSystem Spec

  2. Posts : 6,864
    Windows 10 Pro x64 Build 1709
       03 Jul 2017 #2

    Hi Rod. Welcome to the TenForums @Challenged

    If you go to can you log in to your office 365 account?

    When you say you loaded Outlook and seeing you are using 365 I assume this is outlook 2016. Any chance you have 2 Factor Authentication on. If so you have to enter APP password, not your regular sign in password. I've even seen it where you have to use app password when 2FA is not on.

    Guess first thing is get into Office 365 account.

      My ComputerSystem Spec

  3.    03 Jul 2017 #3

    Hi Ken,
    Thanks for the reply.
    The issue was that I couldn't login to 365 to start with.
    My tech came back from holidays and has sorted it out now...not sure how
    Cheers Rod
      My ComputerSystem Spec

  4.    03 Jul 2017 #4

    Challenged said: View Post
    Hi Ken,
    Thanks for the reply.
    The issue was that I couldn't login to 365 to start with.
    My tech came back from holidays and has sorted it out now...not sure how
    Cheers Rod
    Company's have their own Exchange Server that Microsoft Provides them through subscription. Sometimes, the company's exchange server glitches then it would appear that those accounts are out of subscription. I'm guessing the company reset the activation rearm count to sort the issue
      My ComputerSystem Spec

  5. Posts : 6,864
    Windows 10 Pro x64 Build 1709
       04 Jul 2017 #5

    Great. If you get a chance please mark thread solved.
      My ComputerSystem Spec


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