New
#1
Office 365 sign in issue
Hi all,
I had a message popup every time I loaded Outlook saying my password was about to expire in x days. When there was 3 days left I clicked on it and was asked to change my password, which I did.
The next day a popup kept coming up asking for my password when I opened outlook. I tried the new one, but it wouldn't work. I tried the old one with the same result.
I went to Office 365 sign in page and tried to sign in using my company email and the following message comes up…“That Microsoft account doesn't exist. Enter a different account or get a new one.”
When I click on “get a new one” it goes to a Create Account page
When I add my email (the same one) a message comes up…”It looks like there's already an account with (My email address) If it's you, go back and sign in. Otherwise, choose another username.”
Either there is an account or there isn’t…
I'm stuck in a vortex...I'm wondering if my account expired, but how do I get in and renew it if that's the case or find out even?? I need to use that email as its my company email
Cheers Rod
Last edited by essenbe; 01 Jul 2017 at 06:49. Reason: removed email