Windows 10: Word 2016 hangs at saving file

  1.    28 Jun 2017 #1

    Word 2016 hangs at saving file


    Hello guys!

    I have Windows 10 build 1703 and Office 2016 x64 installed on it.

    When I try to save or print any Word file it hangs.

    When I diconnect from Internet - everything is fine.

    Could you please help me solving the problem?
      My ComputerSystem Spec


  2. Posts : 3,281
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       28 Jun 2017 #2

    Hello r1sh,

    Have you made sure all the latest Office 2016 updates have been installed?

    There are a number of known issues with Word including one where you may have Malwarebytes 3.0. See https://support.office.com/en-gb/art...e-e337ae8f0b86
      My ComputersSystem Spec

  3.    28 Jun 2017 #3

    philc43 said: View Post
    Hello r1sh,

    Have you made sure all the latest Office 2016 updates have been installed?

    There are a number of known issues with Word including one where you may have Malwarebytes 3.0. See https://support.office.com/en-gb/art...e-e337ae8f0b86

    Yes, I've checked right now, all latest updates are installed.

    Word doesn't crash, it hangs for about 20 minutes or till I disable Internet on my laptop
      My ComputerSystem Spec


  4. Posts : 3,281
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       28 Jun 2017 #4

    It could be worth checking in Event viewer to see if there were any errors or warnings issued at the same time as you try to save or print a Word file.
      My ComputersSystem Spec

  5.    28 Jun 2017 #5

    I have checked Event Viewer, though Word doesn't crash, there is no error logs
      My ComputerSystem Spec

  6.    28 Jun 2017 #6

    Hi,
    1. You could see what happens in
    a. Safe Mode
    b. After a clean boot

    2. Can you save from e.g. Wordpad to the same destination?

    3. Then there's this which solved this for some:
    Word 2016 Locking Up Constantly - Microsoft Community

    4. You can try this:
    Open Word in Safe Mode

    Check if you can save files in Safe Mode. Here's how: 1. Press the <Ctrl> key while you start Word

    2. Click Yes at the prompt to open in Safe Mode.

    3. Can you save the file? If yes, start Word normally.

    4. Click on the Microsoft Office Button

    5. Click on the Word Options button

    6. Click on Add-ins and check the active Application Add-ins listed. It's quite likely that one of the Add-ins is interfering.

    History: - note this is from 2015... and occurred with an old Windows build...
    Word 2016 Hangs When Saving Files in Windows 10, but a Fix is Coming
    it seems that his problems are also caused by the Windows 10 Build 10547, as we’ve reported about various other problems related to that particular build.
    I’m pleased to report that a fix has been identified and should be resolved in build 10550 of Windows 10."

      My ComputerSystem Spec


  7. Posts : 4,479
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       28 Jun 2017 #7

    The mention of Internet and time suggests to me a problem involving OneDrive.
      My ComputerSystem Spec

  •    29 Jun 2017 #8

    dalchina said: View Post
    Hi,
    1. You could see what happens in
    a. Safe Mode
    b. After a clean boot

    2. Can you save from e.g. Wordpad to the same destination?

    3. Then there's this which solved this for some:
    Word 2016 Locking Up Constantly - Microsoft Community

    4. You can try this:
    Open Word in Safe Mode

    Check if you can save files in Safe Mode. Here's how: 1. Press the <Ctrl> key while you start Word

    2. Click Yes at the prompt to open in Safe Mode.

    3. Can you save the file? If yes, start Word normally.

    4. Click on the Microsoft Office Button

    5. Click on the Word Options button

    6. Click on Add-ins and check the active Application Add-ins listed. It's quite likely that one of the Add-ins is interfering.

    History: - note this is from 2015... and occurred with an old Windows build...
    Word 2016 Hangs When Saving Files in Windows 10, but a Fix is Coming





    I've tried to open in Safe mode, but it didn't help: I still can open file but when I try to save it or print it - it hangs
      My ComputerSystem Spec

  •    29 Jun 2017 #9

    Berton said: View Post
    The mention of Internet and time suggests to me a problem involving OneDrive.
    i don't use onedrive...
      My ComputerSystem Spec

  •    29 Jun 2017 #10

    2. Can you save from e.g. Wordpad to the same destination?

    I find it very odd that it fails in Safe Mode, but works when you boot normally with the internet disconnected.

    I mentioned two different 'Safe Modes' -
    1. Where you boot Windows to Safe Mode e.g. via SHIFT + left click Restart
    2. Starting Word in Safe Mode

    To which were you referring? I don't know... I tried to make this very clear using numbered points.
      My ComputerSystem Spec


  •  

    Related Threads
    so jump lists via my taskbar and windows 10, I'm not having much joy :-( I've just got a new desktop (Jan 2016) with windows 10 pre-loaded and I installed office 2010 - jump lists didn't work - so I thought I'll uninstall and install office 2016...
    Word 2016 is not using the up to date word document. When I go to save after opening up a brand new word doc. It tells me it will be updated to the latest word doc. I am using Office 2016 Pro on Windows 10 64bit HP laptop. Any advice would be...
    Topic: I want to be able to drag a file from explorer, desktop, web browser link, etc; into Word 2013 and/or 2016. Software of importance Windows 10 x64 Office 2013 x64 Office 2016 x64 So to start off after upgrading from Windows 7...
    Nero Video 2016 hangs in Software and Apps
    Sorry if this has been asked before, please point to the appropriate thread. I have Nero 2016 installed and I noticed that when using Nero Video and import large video files (over 4GB) or many small segment (500MB) video files (over 5-6) it can...
    I noticed an issue when saving Word docx files on Office 2016. It's slow, I see a progress bar at the bottom right when it saves and it takes about 30 seconds to save. Okay it's large file with a couple hundred pages and a few hundred kb in size but...
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    © Designer Media Ltd
    All times are GMT -5. The time now is 17:17.
    Find Us