Outlook 2010 not connecting to server


  1. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
       #1

    Outlook 2010 not connecting to server


    I uninstalled Outlook 2010 and reinstalled it and now it will not connect to server and will only work offline and I cannot make it go online! Outlook 2010 not connecting to server-2017-06-26_02-23-40.png
    I have tried to delete my Hotmail account and add it again but I must be doing something wrong as I keep getting errors.
    This is what I have tried to add my email account again;
    Outlook 2010 not connecting to server-2017-06-26_02-38-25.png
    Outlook 2010 not connecting to server-2017-06-26_02-40-13.png
    Outlook 2010 not connecting to server-2017-06-26_02-41-32.png
    Outlook 2010 not connecting to server-2017-06-26_02-41-56.png

    When I click Next I get all these messages;
    Outlook 2010 not connecting to server-2017-06-26_02-22-49.png
    Outlook 2010 not connecting to server-2017-06-26_02-44-51.png

    And this security box keeps reappearing even though the password is correct!
    Outlook 2010 not connecting to server-2017-06-26_02-18-24.png

    What am I doing wrong and why does Outlook 2010 does not connect to the server even though it is allowed through the firewall?

    Help will be much appreciated.
      My Computers


  2. Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       #2

    Hi scopio.

    Do you have the Work Offline button in your ribbon.

    One quick thing to try are these fours commands entered from Command Prompt(admin).

    In the commands don't key in the the stuff in brackets, it is there for your information.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)

    Would be interested in Work Offline shows in ribbon.


    Ken
      My Computer


  3. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #3

    Caledon Ken said:
    Hi scopio.

    Do you have the Work Offline button in your ribbon.

    Would be interested in Work Offline shows in ribbon.


    Ken
    Hi Caledon Ken,
    Thanks for your input.
    I have now solved the issue with Outlook not connecting to the internet.
    As for you question “Do you have the Work Offline button in your ribbon?”
    Yes it did display with “Working Offline” button with a red cross which could not be turned on to enable it to “Working Online”
    Outlook 2010 not connecting to server-2017-06-26_16-03-06.png

    The problem was self-inflicted to my shame!
    I forgot that Outlook 2010 does no longer require Outlook Connector for email accounts for Hotmail, Live and Outlook as it now uses Microsoft Exchange rather than MAPI!
    If you try to add a new Hotmail, Live and Outlook a manually in Outlook 2010 you will get this message; follow the instructions therein.
    Outlook 2010 not connecting to server-2017-06-26_16-42-37.png
    Solution, just in case someone else has the same problem is;
    1. Delete the Hotmail, Live and Outlook email accounts in File > Accounts Settings from within Outlook 2010.
    2. Close Outlook 2010 and open Control Panel > Mail Options.
    3. Click on E-mail Accounts.
    4. Click on New.
    5. Enter your details and click Next.
    6. It will start Configuring.
    7. If it asks to download Outlook Connector click on Cancel (as it is NOT required)!
    8. Outlook will ask for permission to make changes, click on Allow.
    9. Your email account will appear on the Account Settings as a Microsoft Exchange email account.
    10. Add any other email accounts and when finished click Close.
    11. Finally open Outlook 2010 and it will then connect to Microsoft Exchange and your emails and folders will then be synchronised with your email accounts.
      My Computers


  4. Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       #4

    Cool.

    Thanks for posting solution.
      My Computer


 

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