PowerPoint 2016 - locally stored passworded ppt will not open offline

ricecracker · 15 Jun 2017

Hi all,

This is for one of my company's VP's so it's urgent for me.

Problem: User is downloading a passworded ppt doc to their desktop and when they open it while not on a network (ie WiFi disabled), it just doesn't open. When they are on network, it opens right after the password is put in.

If this were on a network drive, the problem would be obvious. Since it's on a local drive, I'm totally at a loss.

Anyone ever seen behavior like this before? Any ideas as to what could cause it?

Version: Microsoft Office Professional Plus 2016

OS: Windows 10

Hardware: HP Elitebook Folio 9480m

ricecracker · 15 Jun 2017

Update: The issue resolved itself. I'm chocking it up to intermittent runtime lag and "PEBKAC.msc."

I also posted in the MS answers forum and this is what one of the community mods said:

"Is it possible that the user has created a link to the file in question and not actually downloaded the file itself?
Rightclick the icon, choose Properties and it should give you some clues.
And while you're there, check the General tab; see if there's an UNBLOCK button or checkbox. If so, choose to unblock the file and try opening it again."