Office 365

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  1. stuarttunstall's Avatar
    Posts : 238
    Windows 10
       #1

    Office 365


    Hi

    Is anyone else having an issue with Office 365 this morning? I logged in earlier all was OK, just turned the PC off and done a few things, when I turn on it is asking me to turn on my auto renewal....

    Office 365-captureoutlook.jpg


    If I go to account options in Outlook

    Office 365-captureoutlook.jpg


    I did click on the above and auto renewal is turned on, and I started a chat with support who also say it is activated... He did suggest doing a re-install but that did not work.... and I tried logging out/in of Office
    ..

    Could there be an issue with Microsoft servers? It seemed to have appeared all of a sudden

    Stuart
      My Computer

  2. stuarttunstall's Avatar
    Posts : 238
    Windows 10
    Thread Starter
       #2

    ** UPDATE **

    I have just opened Word, Excel and Powerpoint using the "tiles" in the start menu, and the message was not there... So, I tried to open Outlook from "tile" rather than the icon pinned to the task bar and the message was not there in the Office account tab...

    So I un-pinned and pinned the shortcut again and it now works.... very odd
      My Computer

  3. Sheltieuk's Avatar
    Posts : 77
    Windows 10 Version 1909 Pro(OS build 18363.778
       #3

    Must be something amiss with MS servers I think, I'm getting the same message in account properties on all my Office 365 applications but I'm not getting the renewal message that you had. and I can't get rid of it!
      My Computer

  4. stuarttunstall's Avatar
    Posts : 238
    Windows 10
    Thread Starter
       #4

    Have you tried opening from the start menu rather than any pinned icons?

    When I unpinned and pinned the icon to the Taskbar it seems to have fixed it
      My Computer

  5. Sheltieuk's Avatar
    Posts : 77
    Windows 10 Version 1909 Pro(OS build 18363.778
       #5

    stuarttunstall said:
    Have you tried opening from the start menu rather than any pinned icons?

    When I unpinned and pinned the icon to the Taskbar it seems to have fixed it
    Yes, I've just tried that but it doesn't seem to work for me.
      My Computer

  6. stuarttunstall's Avatar
    Posts : 238
    Windows 10
    Thread Starter
       #6

    I logged out and back in again to my Microsoft account... then dud a reinstall but that did not seem to work until I used the start menu

    Once I knew that worked I repinned the short cut..
      My Computer


  7. fireberd's Avatar
    Posts : 2,049
    Win 10
       #7

    I'm seeing the auto renewal message. Must be a problem with Microsoft.
      My Computers

  8. stuarttunstall's Avatar
    Posts : 238
    Windows 10
    Thread Starter
       #8

    Mine seems to have come back on again so maybe it is an issue with the Microsoft servers
      My Computer

  9. stuarttunstall's Avatar
    Posts : 238
    Windows 10
    Thread Starter
       #9

    Try this.... when you see the turn on auto renewal... click on it to go to your account page, when you log in it should say your auto renewal is activated, just close the web page then close/reopen outlook... does the message disappear?
      My Computer

  10. fireberd's Avatar
    Posts : 2,049
    Win 10
       #10

    It shows as the account auto renewal is activated. Closing/opening an Office 365 app makes no difference.

    Office 365-capture.jpg
      My Computers


 
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