Reinstalling Office 365?

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  1. Posts : 206
    Windows 10
       #1

    Reinstalling Office 365?


    One of my friends has somehow lost Office 365 after a mishap with a virus and I want to help her get it back. I helped her buy and install it a couple of years back but I remember very little about what we did to acquire it and know nothing about what we need to do to restore it. She's running Windows 10.

    I'm guessing we need to track down a license key then find a download link on the Microsoft website somewhere, then reinstall from the link, providing the license key during the install but I could be way off. Can anyone enlighten me?
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  2. Posts : 16,278
    W10Prox64
       #2

    RhinoCan said:
    One of my friends has somehow lost Office 365 after a mishap with a virus and I want to help her get it back. I helped her buy and install it a couple of years back but I remember very little about what we did to acquire it and know nothing about what we need to do to restore it. She's running Windows 10.

    I'm guessing we need to track down a license key then find a download link on the Microsoft website somewhere, then reinstall from the link, providing the license key during the install but I could be way off. Can anyone enlighten me?
    Sure, the Office she has purchased will be available in her account. Hold on and I'll get you a link.
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  3. Posts : 16,278
    W10Prox64
       #3

    Please be sure to install the 32-bit version.
    Download and install or reinstall Office 365 or Office 2016 on your PC or Mac - Office 365
    There should be no need for a key - it will be linked to her MS account.
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  4. Posts : 206
    Windows 10
    Thread Starter
       #4

    simrick said:
    Sure, the Office she has purchased will be available in her account. Hold on and I'll get you a link.
    That must be the fastest response to a forum post *ever*! Well done!
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  5. Posts : 16,278
    W10Prox64
       #5

    RhinoCan said:
    That must be the fastest response to a forum post *ever*! Well done!
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  6. Posts : 206
    Windows 10
    Thread Starter
       #6

    simrick said:
    Please be sure to install the 32-bit version.
    Download and install or reinstall Office 365 or Office 2016 on your PC or Mac - Office 365
    There should be no need for a key - it will be linked to her MS account.
    Thank you *very* much for your assistance! That should get the job done

    I'll leave the "solved" box unchecked for now until we've had a chance to actually complete the reinstall, just in case there are hiccups of one kind or another and I need to ask followup questions. I hope to get to that tomorrow.
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  7. Posts : 16,278
    W10Prox64
       #7

    RhinoCan said:
    Thank you *very* much for your assistance! That should get the job done
    Quite welcome. If you need an eval on the system to make sure it's clean, let me know.
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  8. Posts : 206
    Windows 10
    Thread Starter
       #8

    simrick said:
    Quite welcome. If you need an eval on the system to make sure it's clean, let me know.
    What did you have in mind? I know she's already had the machine cleaned at a store. I was going to run MalwareBytes on it too just to be sure they didn't miss anything. Would you do any more?
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  9. Posts : 16,278
    W10Prox64
       #9

    RhinoCan said:
    What did you have in mind? I know she's already had the machine cleaned at a store. I was going to run MalwareBytes on it too just to be sure they didn't miss anything. Would you do any more?
    Hmmm.....what store?
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  10. Posts : 16,278
    W10Prox64
       #10

    Just thinking - did they identify what infection it was she had?
    Sorry, I don't trust too many places to know what they're doing. I've seen shops clean a computer, and then never delete the infected restore points. Just sayin'.
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