Can't print NEW docs using office 365 business premium with windows 10


  1. Posts : 3
    windows 10
       #1

    Can't print NEW docs using office 365 business premium with windows 10


    Crazy thing, all of a sudden after using Office 365 for 4 months I can't print a new document on Word. I tried copying/paste to Excel, no good. Tried copying the text to a new email using Office 2016 edition, no good.. However, I can print an old document on Word or an older email from Outlook with no issues.
    I ended up using the note pad to print the new document I was working on.

    The HP tech support guy took over my computer and determined it wasn't the printer. .Any suggestions ????


    Thank you,.
    Brian
      My Computer


  2. Posts : 12,486
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    I've seen where not having a physical printer chosen as Default in Control Panel, Devices and Printers would cause it.

    Notepad is fine as a plain text editor but if needing more there should be the Wordpad word processor in Start, the W section for Windows Accessories.
      My Computers


  3. Posts : 3
    windows 10
    Thread Starter
       #3

    Berton said:
    I've seen where not having a physical printer chosen as Default in Control Panel, Devices and Printers would cause it.

    Notepad is fine as a plain text editor but if needing more there should be the Wordpad word processor in Start, the W section for Windows Accessories.
    Unfortunately for me this is not the issue. Figures I was working on a presentation and was ready to print my work when the system decided not today.... No issues with printing older material, etc. Has to be a Microsoft, possible configuration issue.

    Still researching the web, see some folks tried changing security settings and got it to work but that was using a different operating system....
      My Computer


  4. Posts : 3
    windows 10
    Thread Starter
       #4

    Update: my issue had to do with Windows 10. The tech from HP assigned another printers drivers from a different but similar model and presto life was good again! They said my issue primarily was created by the fact I use wifi for this office jet printer which sometimes does not become stable when using Word.
      My Computer


 

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