Windows 10: ONeNote won't accept existing gmail login

  1.    12 Mar 2017 #1

    ONeNote won't accept existing gmail login


    I had to wack and rebuild my computer. I now cannot access my OneNote using my gmail address, which has always been the log in. I now receive this message:

    "this type of account doesn't work with this particular service"

    I opened OneNote on my phone and verified that this is indeed the account associated with the service.

    I am using Office 365 Personal.

    Thank you.
      My ComputerSystem Spec


  2. Posts : 6,957
    Windows 10 Pro x64 Build 1709
       13 Mar 2017 #2

    Hi tryingcake. Welcome to the TenForums @tryingcake

    So if I understand this correctly you used your gmail account id as your Microsoft account name and you can use this name with the Microsoft account password to sign into Office 365. Is that correct?

    The error I've experienced is people using their real gmail password but that should generate a Password error and not the error you received.
      My ComputerSystem Spec

  3.    13 Mar 2017 #3

    Caledon Ken said: View Post
    Hi tryingcake. Welcome to the TenForums @tryingcake

    So if I understand this correctly you used your gmail account id as your Microsoft account name and you can use this name with the Microsoft account password to sign into Office 365. Is that correct?

    The error I've experienced is people using their real gmail password but that should generate a Password error and not the error you received.

    I am in Office 365 using the gmail account. However, When I try to add that account to OneNote (because it's not already there) I get the above message.
      My ComputerSystem Spec


  4. Posts : 6,957
    Windows 10 Pro x64 Build 1709
       14 Mar 2017 #4

    Thanks. I may not be understanding but usually Office makes you use a Microsoft account. It can be the same name as your gmail account but usually you give it a different password.

    I could be off on this. Do you have a Microsoft account?
      My ComputerSystem Spec


 

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