Windows 10: Office issue after sysprep

  1.    31 Jan 2017 #1

    Office issue after sysprep

    Hi everbody,

    I've deployed for my compagny Win10 with custom image on acer pcs. I've used sysprep for install programs and customize profil. Thanks Kari for this thread:

    All is fine. But I have a new problem on these pcs. If I install Excel 2010 or Word 2013, these programs work not fine.
    Excel says that there's not enough memory and i can't open files on my network, Word says that it can't find temp folder. They work only if i run in administrator privileges.
    If I try with Office 2007 I have same issues.

    If I try to enter to audit mode, install office, then enter to oobe, I have same issues.

    It's Windows 10 Pro 1607

    thanks for help...
      My ComputerSystem Spec

  2.    31 Jan 2017 #2

    I have an other image, just before sysprep.
    If i install office, do not use sysprep, join my computer in domain and install for my user, it works...
    Problem come only if i use sysprep and install office after
      My ComputerSystem Spec

  3. Posts : 13,962
    Windows 10 Pro
       31 Jan 2017 #3

    I've never seen Sysprep causing any issues with Office. I myself run Office 2016 on a heavily modified and customized setup, with relocated Users folder and user profiles, generalized with Sysprep, Office installed in Audit Mode before sysprepping. Absolutely no issues.

    Could you please copy your answer file, remove all personal information from that copy replacing it with X's (company name, possible product keys and so on), zip it and attach to your post.

    Office memory warnings are quite common issue, here's Microsoft's support article with various stuff you might be interested to test:

      My ComputerSystem Spec

  4.    31 Jan 2017 #4

    thanks Kari for your answer.

    In fact, PCs are in production, with an old office suite (office 2000) . But I have to install office (Excel 2010 and Word 2013) in these pc on production. So after sysprep. Not before.

    Here is my answer file, only used for copy profile:

    <?xml version="1.0" encoding="utf-8"?>
    <unattend xmlns="urn:schemas-microsoft-com:unattend">
    <settings pass="specialize">
    <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="" xmlns:xsi="">
    <cpifflineImage cpi:source="wim:c:/install.wim#Windows 10 Pro" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
    Last edited by superlulu; 31 Jan 2017 at 07:32.
      My ComputerSystem Spec

  5.    01 Feb 2017 #5

    So, I try an other thing.
    I flash one pc with an image without sysprep. I've installed Excel 2010 in audit mode and it works fine. Then I enter to oobe mode, without generalize and with my xml file, all is ok. But, if I generalize, the issue appears...
      My ComputerSystem Spec

  6. Posts : 13,962
    Windows 10 Pro
       01 Feb 2017 #6

    I really do not know why that happens. Myself currently using Office 2016 without an issue, all machines deployed using a heavily customized, sysprepped and generalized deployment image, even user profiles relocated on another drive. Office has no issues.

    Microsoft TechNet has a support article about deploying Office 2010: Configure Office 2010 for capturing an image

    If that article does not help, you should contact Microsoft Support to get help.
      My ComputerSystem Spec

  7.    01 Feb 2017 #7

    I found a solution !

    I don't know why but i need to replace folder c:\users\profilname\appdata\roaming\microsoft\office by the folder c:\users\administrator\appdata\roaming\microsoft\office .
    Then it works fine...
      My ComputerSystem Spec


Related Threads
Update October 25, 2016: Now at Version 1610 (Build 7466.2023) for Current Channel (Office Insider Slow) Source: Announcing October Insider Slow update for Office 2016 for Office 365 - Microsoft Community
Office 365 sign in issue in Microsoft Office and 365
The first time it happened was yesterday. One User at the office had purchased a new laptop and I loaded our company Office 365 on it using their company email account that the license is tied to. They later added their Gmail account to Outlook...
Performed a clean install of Win 10 14332 and all is working well with the exception of installing my corporate MS Exchange email via Office 2016. The issue is when I launch MS Outlook and provide the appropriate credentials (email, password,...
Hey everyone, I hope you're doing fine. Well, I'll keep this short and to the point. I want to run sysprep on my Windows 10 Pro (x64) PC and I've faced many errors till now which I somehow managed to dodge , Now I've come across another...
I have repeated a Clean Reinstall and Install of Office 365 twice trying to remedy this problem without success. I have an Excel Workbook file and a Word File saved with password protection. After opening them I can make changes however when I...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:22.
Find Us