Revert back to earler version of Office 365?


  1. Posts : 75
    Windows 10
       #1

    Revert back to earler version of Office 365?


    I have Office 365 that I installed on my son's PC... he mainly uses Outlook. He is blind and uses a screen reading software called JAWS that enables him to use email and the computer in general. While I was on his computer yesterday I noticed there was a Office 365 update so I told it to update. Now after the update his JAWS navigation has become more difficult with his Outlook mail things don't read out the same. He was pretty frustrated about that so unbeknownst to me he tried a Restore (System Restore ? I'm not sure) but whatever he did required me to reinstall Office 365. He couldn't open Outlook because of error screens but after reinstalling it appears to be back to normal, or in the state it was after the initial update. My son still is stuck with an update that makes navigating Outlook much harder.



    Now keeping in mind I had to reinstall Office 365 is there a way to revert back to an earlier version of Office 365?
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  2. Posts : 10
    Windows 7/8/10
       #2

    If you have a ProPlusRetail license you can use the Office Deployment Tool to install earlier versions in the form of update channels.

    Update Channel Releases
    Version and build numbers of update channel releases for Office 365 clients
    Office 2016 Deployment Tool
    Download Office 2016 Deployment Tool from Official Microsoft Download Center

    I assume that you are using a web installer that is giving you the Current Channel release. If that's the case, you could try using the deployment tool to install the Deferred Channel or the First Release for Deferred Channel. These will be older versions than the Current Channel, but not necessarily the exact same release that you had working before the recent update. After downloading and extracting the Office Deployment Tool you will have "setup.exe" and "configuration.xml". Look at configuration.xml and you'll get the general idea. You could make an XML that is something like this:

    <Configuration>
    <Add OfficeClientEdition="32" Channel="Deferred">
    <Product ID="O365ProPlusRetail">
    <Language ID="en-us" />
    </Product>
    </Add>
    <Updates Enabled="FALSE" Channel="Deferred" />
    </Configuration>


    Then from an ADMIN command prompt run:

    C:\setup-path\setup.exe /configure C:\xml-path\configuration.xml
    Last edited by harvey263; 26 Jun 2016 at 05:22.
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  3. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #3

    Thunderbird will work with JAWS. Info on scripts for Jaws and Thunderbird. JAWS scripts for Mozilla Thunderbird blind accessibility, ThunderbirdBlind

    To use JAWS with 365, they need to update the JAWS software.
      My Computers


  4. Posts : 75
    Windows 10
    Thread Starter
       #4

    Boy that sounds pretty complicated to revert back to an earlier version of Office 365.

    My son was trained on Outlook so any other email is out of the question. Also updating JAWs would require a new version as we've had to do this few times over the years. These version updates cost several hundred dollars so not something we can afford or want to do at this point in time.
      My Computer


  5. Posts : 10
    Windows 7/8/10
       #5

    I corrected my previous post because it had a typo in the xml... You could hold out for subsequent Office updates and hope that one of them restores functionality. But it's more likely to require an update on the Jaws side. Using the Office Deployment Tool isn't as simple as download and double click, but not too hard really. Is your license for Office 2016 ProPlus? Here is a step by step.

    - Uninstall Office from Programs and Features
    - Create a new folder on your desktop called "O365"
    - Download the Office Deployment Tool Download Office 2016 Deployment Tool from Official Microsoft Download Center
    - Run the file you downloaded and when it prompts to browse for folder, point it to "O365" on you desktop.
    - You will now have two files in the folder, "setup.exe" and "configuration.xml".
    - Right click on "configuration.xml" and select Edit, then delete all the existing text.
    - Replace it with the XML text in my previous post. (e.g. copy/paste the 8 lines that are in <> brackets).
    - Save and close "configuration.xml"
    - Start a new Notepad document and copy/paste the below command into it:

    %~dp0setup.exe /configure %~dp0configuration.xml

    - Save the file in your "O365" folder and name it "O365.bat"
    - Right click "O365.bat" and select Run as administrator
    - If done correctly Office should begin downloading and installing.
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  6. Posts : 75
    Windows 10
    Thread Starter
       #6

    Ok thanks I'll have to decide if I want to tackle that or not. I'm not sure what a ProPlusRetail license is but I just have the regular Office 365 license (Version16.0.6965.2058).

    I have come across some people saying you could uninstall your 2016 version and install the 2013 version so maybe that's still an option.

    I am finding since my Office 365 updated on my PC that hyperlinks now don't work in my own Outlook anymore. Don't know if this is a bug or a new security setting but it sucks!
      My Computer



  7. Posts : 10
    Windows 7/8/10
       #7

    I don't have a full understanding of all the different activation schemes. But when I install using the described method, my Product Information says Microsoft Office 365 ProPlus. My assumption is that you would be able to activate successfully with your subscription.
    Revert back to earler version of Office 365?-proplus.png
    Your version16.0.6965.2058 is the Current Channel release. You can see in my screenshot I installed version 16.0.6741.2048, the Deferred Channel. I happened to find a tool that will compile the xml into a traditional executable Office Click-To-Run Configuration XML Editor. I made one if you want to try it - just download and run as administrator: Office365ProPlus-Deferred.exe

    Here are instructions for going back to Office 2013: Reinstall Office 2013 after an Office 2016 upgrade - Office Support
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