The license has nothing to do with why their install failed. They just need to download the Office 2016 installer.
My guess is that they either have removed some important items off of their machine. Or are not using a legal copy of Office.
You can get away with one Desktop and one Laptop with office still.
I know i did not mean that was reason it did not install just agreeing they will possibly have trouble activating it. It did seem like missing files or corrupt copy of Office .
Computer Type: PC/Desktop System Manufacturer/Model Number: Jds63 /Self Built OS: Windows 11 Pro 64 bit Version 21H2 CPU: Intel Core i7 10700KF 3.8 MHz 8 Cores 16 Threads Max Turbo 5.1 MHz Motherboard: Asus ROG Strix Z490 E-Gaming Memory: G.Skill Trident RGB Series 32GB DDR4-3600MHz Graphics Card: ASUS GeForce GTX 1070 8GB ROG Strix OC Edition Graphic Card STRIX-GTX1070-O8G-GAMING Sound Card: Creative Sound Blaster ZxR Monitor(s) Displays: ASUS PB258Q 25" Widescreen 16:9 LED Backlit WQHD Monitor Screen Resolution: 2K 2560 x 1440p Keyboard: Logitech MX Keys Illuminated Wireless Keyboard Mouse: Logitech Mx Ergo Wireless Trackball PSU: EVGA SuperNOVA 750 G2 80 Plus Gold Full Modular Case: Lian Li Lancool II Mesh Performance Cooling: Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap, (3) Lepa BOL.Quiet PWM LED 120mm Hard Drives: Samsung 970 EVO Plus NVMe 500GB M.2 Drive, Samsung 870 EVO 1TB SATA III Internal SSD, Samsung 860 EVO 1TB SATA III Internal SSD, Samsung 860 EVO 1TB SATA III Internal SSD & Western Digital Black 2TB Internet Speed: 344.90 / 37.17 Mbps Browser: Mozilla Firefox 64bit 93./ Microsoft Edge / IE 11 Antivirus: Kaspersky Internet Security 2021 Other Info: Pioneer BDR-209DBK Blu-Ray/DVD/CD Writer & Logitech Z906 5.1 Speaker system.
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