Windows 10: Office 2016 activation failed

  1.    14 May 2016 #1

    Office 2016 activation failed


    I am using Windows 10 Pro Insider Preview Build 14295 on the slow ring.

    I have purchased Office 2016 from Microsoft online through my education account and they have provided me a key to activate Office.

    When I finish installing Office 2016, I get this image: https://i.imgur.com/zzzmjEX.png
    I am under the impression that the center image should be showing something else, other than a windows into my desktop wallpaper

    When I enter my product key, I get this error: https://i.imgur.com/Jvba6E7.png

    If I click repair now, Word restarts and I am presented with this: https://i.imgur.com/osLfSFq.png

    Clicking repair now again, Word shuts off. If I click on a Word doc I am presented with: https://i.imgur.com/y4NKsyS.png

    And if I click Accept: https://i.imgur.com/YB1Brmv.png

    What is going on? What can I do?

    Thank you
      My ComputerSystem Spec

  2.    15 May 2016 #2

    Microsoft has great customer support. Just call them and they will help you fix this issue.
      My ComputerSystem Spec


  3. Posts : 2,626
    Windows 10x64 Home Version 1803 (Build 17134) .48
       15 May 2016 #3

    LeoBloom said: View Post
    I am using Windows 10 Pro Insider Preview Build 14295 on the slow ring.

    I have purchased Office 2016 from Microsoft online through my education account and they have provided me a key to activate Office.

    When I finish installing Office 2016, I get this image: https://i.imgur.com/zzzmjEX.png
    I am under the impression that the center image should be showing something else, other than a windows into my desktop wallpaper

    When I enter my product key, I get this error: https://i.imgur.com/Jvba6E7.png

    If I click repair now, Word restarts and I am presented with this: https://i.imgur.com/osLfSFq.png

    Clicking repair now again, Word shuts off. If I click on a Word doc I am presented with: https://i.imgur.com/y4NKsyS.png

    And if I click Accept: https://i.imgur.com/YB1Brmv.png

    What is going on? What can I do?

    Thank you
    Try this link
    Technet forums - Office 2016 and Office 365 ProPlus - IT Pro Discussions
      My ComputerSystem Spec


  4. Posts : 5,074
    windows 10 Home threshold2
       15 May 2016 #4

    LeoBloom said: View Post
    I am using Windows 10 Pro Insider Preview Build 14295 on the slow ring.

    I have purchased Office 2016 from Microsoft online through my education account and they have provided me a key to activate Office.

    When I finish installing Office 2016, I get this image: https://i.imgur.com/zzzmjEX.png
    I am under the impression that the center image should be showing something else, other than a windows into my desktop wallpaper

    When I enter my product key, I get this error: https://i.imgur.com/Jvba6E7.png

    If I click repair now, Word restarts and I am presented with this: https://i.imgur.com/osLfSFq.png

    Clicking repair now again, Word shuts off. If I click on a Word doc I am presented with: https://i.imgur.com/y4NKsyS.png

    And if I click Accept: https://i.imgur.com/YB1Brmv.png

    What is going on? What can I do?

    Thank you
    It's best to ask MS Office questions at a forum dedicated solely to MS Office.

    Use this link to Microsoft Community forum, Office 2016, Install, Upgrade , and Activate.
    http://answers.microsoft.com/en-us/o...ce_2016?auth=1

    When you get there, under Office Topic heading on the left, click the pointer and select Install, Upgrade and Activation.
    Last edited by davidhk; 15 May 2016 at 19:05.
      My ComputerSystem Spec


 

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