Office 365 sign in issue

  1.    14 May 2016 #1

    Office 365 sign in issue


    The first time it happened was yesterday. One User at the office had purchased a new laptop and I loaded our company Office 365 on it using their company email account that the license is tied to. They later added their Gmail account to Outlook and I think this is where the problem started.

    They were having many of the same issues in this thread and when checking i happened to notice that under "File/Office Account" instead of showing their Business email, it showed their Gmail account. All of their problems disappeared when I logged them out and back in using the correct account for the license tied to their copy of Office 365.

    I do not know how this happened in the first place. They can still access their Gmail in Outlook and they deny chaning anything other than simply adding their Gmail account.

    I checked some other systems and found several that showed the users not signed in at all to any Office Account. Yet these people were not having any problems to speak of. Is this some new setting for Office that if never setup in the first place can continue to work with no account configured and only presents problems if the wrong account is used?

    On that same topic. On new systems that come 'pre-loaded' with Free Trials for Office 365 Home, should I uninstall the trial to acoid someone accidentally clicking it after they already have the Small Business Version Installed?
    Last edited by Brink; 14 May 2016 at 08:58. Reason: Moved to new thread
      My ComputerSystem Spec


 

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