I cannot email from MS Word or Excel 2010 = MAPI failure Solved

  1. mkj307's Avatar
    Posts : 51
    Windows 10 Home Ver 1803 Build 17134.228
       30 Mar 2016 #1

    I cannot email from MS Word or Excel 2010 = MAPI failure

    This has happened after I upgraded to Windows 10. The help section tells me to associate Word & Excel with a mail program but doesn't tell me how to do that. I am using Windows 10 mail app. I know I can go into settings to associate files with programs but I don't know what files to associate with what program. I can't find another free email program that works well with Windows 10. Their own mail app has a lot of problems. Can anyone help me out?


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  2. philc43's Avatar
    Posts : 3,751
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       31 Mar 2016 #2

    As far as I know, the W10 Mail app does not support this function. You would need to use Outlook 2010 Mail which does support the MAPI protocol.
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  3.    31 Mar 2016 #3

    Thank you. Outlook did not come with the Home User version in 2010. Can you use it with Outlook on the Internet or with Windows Live Mail?
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  4. philc43's Avatar
    Posts : 3,751
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       31 Mar 2016 #4

    I have a feeling Windows Live Mail will work but I have not tried it myself.
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  5. mkj307's Avatar
    Posts : 51
    Windows 10 Home Ver 1803 Build 17134.228
    Thread Starter
       04 Apr 2016 #5

    Thank you for the information!
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  6. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       05 Apr 2016 #6

    mkj307 said: View Post
    Thank you for the information!
    Please tell us which method you used to solve the issue.
    Others, I myself included, would like to know.
    Thank you.
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  7. mkj307's Avatar
    Posts : 51
    Windows 10 Home Ver 1803 Build 17134.228
    Thread Starter
       16 Apr 2016 #7

    Sorry for the delay. I have been in the hospital. First I followed the steps in the following article according to the mail app I am using. The new Windows mail app will not work with MS Office. You need a mail app that has MAPI. I'm using WIndows Live Mail because its free. Outlook did not come with the home version of Office 2010 that I have. http://www.ctimls.com/support/kb/error%20fixes/fix_mapi_error.htm

    After following the above steps I followed the steps in this article:


    I can now email from Word & Excel. I hope this helps!
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