Outlook 2013 tells me to delete the .ost to continue with new emails


  1. Posts : 59
    Windows 10
       #1

    Outlook 2013 tells me to delete the .ost to continue with new emails


    This started after I decided to reinstall MS Office 2013
    xxxxxxxxxxxxxxxxxx.pdf
    I cannot find a way to delete the .ost

    Any ideas?

    Dave
      My Computer


  2. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    To all others - This is the diagram that the OP posted [within that pdf].
    Outlook 2013 tells me to delete the .ost to continue with new emails-ost-msg.png

    Dave,

    What is stopping you?
    It's just a file.
    If you mean that you cannot find it:
    In Outlook,
    In its navigation pane, click on the folder icon to select its Folder view,
    Right-click on the top-level folder [probably named with your email address], select Properties,
    General tab, Advanced button,
    The ost file path is displayed there so copy the ost file path,
    Close Outlook,
    Browse to the ost file path in File explorer,
    Delete the ost file.


    All the best,
    Denis
      My Computer


  3. Posts : 59
    Windows 10
    Thread Starter
       #3

    Thanks Denis
    I could not find the ost but I have now ended up with this:

    "The Microsoft Exchange admin has made a change that requers you quit and restart Outlook"

    Which does nothing!!!

    Dave
    Last edited by Dave Win; 30 Jul 2023 at 06:36.
      My Computer


  4. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    Dave,

    This suggests a different method of finding it - Introduction to Outlook Data Files (.pst and .ost) - MSSupport
    There's also this Locating Outlook data and configuration files - MSSupport


    Denis
      My Computer


  5. Posts : 59
    Windows 10
    Thread Starter
       #5

    Hi Denis

    I have ended up going back to the begining via Macrium and using your first method which worked.

    So big thank you.

    Dave
      My Computer


  6. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    Dave,

    I'm glad it has been resolved.

    I see that you've recently ended up in the same boat as me in that Office 2013 support has now ended. It ended for my Office 2007 about six years ago.
    The only problem I have found so far is that there is some modern email element that Outlook 2007 cannot display and, since I use POP email, this does give me a problem.
    - I always have a missing block of text in seller message replies from Amazon. Those emails have a show online link so I just do that instead.
    - I miss the whole text in emails from WD. Their emails just appear as their logo followed by empty space. So, if I have to seek WD support, I temporarily change my email settings to leave a copy of the email on the server so that I can choose to look at problematic emails in my browser. When the WD conversation has stopped, I just revert to normal & clear out the emails left on the ISP's server.
    Since you use IMAP [or EAC] email, your emails are still on the server anyway so you wouldn't need to go messing about as I do.


    All the best,
    Denis



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      My Computer


 

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