Lost Outlook files after recover

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  1. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #31

    Mike,

    mpbarber said:
    I found C/program files/Microsoft Office/Office16 with files from 2002.....
    That's correct. It does not help though [other than being consistent with Office 2016 or later having been installed].

    mpbarber said:
    run and pasted "C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE" which took me to a website
    I'm sorry, I have absolutely no idea why that command should redirect to a website. It should either run the command or tell you it cannot find it.
    Please browse to that folder to confirm that you have the folder and that Outlook.exe is within it.
    Lost Outlook files after recover-outlook-2016-exe.png
    When you find it, I suggest you create a shortcut to it on your desktop so that there is something you can rely on to run it for you.


    Denis
      My Computer


  2. Posts : 34
    MS 10
    Thread Starter
       #32

    I was able to get to: C:\Program Files\Microsoft Office\root\Office16, but there was no OUTLOOK.EXE

    The only thing I could find related to that was OUTLOOK that is an application.....

    Lost Outlook files after recover-outlook-exe-properties.png

    When I ran the file I got the box searching for an email and the "connect" link that went to nowhere....

    I'm really sorry this has turned into such a difficult problem.

    I think I will go back to seeing if I can open the .pst files I have although that didn't work either.

    thoughts?

    mike

    - - - Updated - - -

    I was able to get to: C:\Program Files\Microsoft Office\root\Office16, but there was no OUTLOOK.EXE

    The only thing I could find related to that was OUTLOOK that is an application.....

    Lost Outlook files after recover-outlook-exe-properties.png

    When I ran the file I got the box searching for an email and the "connect" link that went to nowhere....

    I'm really sorry this has turned into such a difficult problem.

    I think I will go back to seeing if I can open the .pst files I have although that didn't work either.

    thoughts?

    mike
      My Computer


  3. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #33

    mpbarber said:
    I was able to get to: C:\Program Files\Microsoft Office\root\Office16, but there was no OUTLOOK.EXE
    But that is exactly what your diagram shows.
    Lost Outlook files after recover-outlook-exe-properties.png

    Outlook.exe in the folder C:\Program Files\Microsoft Office\root\Office16

    Denis
      My Computer


  4. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #34

    mpbarber said:
    I think I will go back to seeing if I can open the .pst files
    No, Outlook does not allow that. Outlook must be started first then it opens pst files.

    mpbarber said:
    When I ran the file I got the box searching for an email and the "connect" link that went to nowhere....
    That sounds right, it does insist that you set up an email account as soon as you run it for the first time.
    What went wrong during setting up? I'm not sure what went nowhere. But I assume you mean something happening when dealing with this dialog
    Lost Outlook files after recover-outlookasking-email.png

    I also note that
    mpbarber said:
    At that point there is "connecting to a service" but nothing happens. When I select connect it adds my email and asks for a password......
    I now have only my recovered version of "Office Home & Business 2016 for PC click to run"
    so I think you might usefully try opening Excel or Word just to see something from 2016 running.
    And you could also try an Office repair.
    Repair an Office application - MSSupport
    or even a reinstallation
    Download and install or reinstall Office - MSSupport


    Denis
      My Computer


  5. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #35

    Mike,

    I've finished fiddling with my post #34.

    Denis
      My Computer


  6. Posts : 34
    MS 10
    Thread Starter
       #36

    YES..... Sorry, I'm getting myself confused.....

    when I click on the CONNECT link I then get a box asking for a password which I don't remember.

    When I open both Word and Excel from the app list they work fine. When I look at Account, it tells me the product; Office 2016, was activated for me (my email address).
      My Computer


  7. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #37

    mpbarber said:
    YES..... Sorry, I'm getting myself confused.....
    when I click on the CONNECT link I then get a box asking for a password which I don't remember.
    Mike,

    I do not know your ISP's password reset procedure. You'll need to go to their website to find out. It will almost certainly be a password rest rather than a password recovery procedure.


    Denis
      My Computer


  8. Posts : 34
    MS 10
    Thread Starter
       #38

    Great..... thank you again for all your help. I will try to get a password reset and I will let you know if that works.

    mike
      My Computer


  9. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #39

    Mike,

    OK.

    Til tomorrow then [it's feeding time here].

    Oh, I have the getting started guides for Outlook, Excel, Word 2016. I don't think they are available online any more. Would you like me to post them?


    Denis
      My Computer


  10. Posts : 34
    MS 10
    Thread Starter
       #40

    That would be great.
      My Computer


 

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