Lost Outlook files after recover

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  1. Posts : 34
    MS 10
    Thread Starter
       #11

    Hello,

    I attached a screen shot of what I think is Outlook.
    Lost Outlook files after recover Attached Files
      My Computer


  2. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #12

    That's the built-in Windows 10 email app which is now also called Outlook.
    It is not MSOffice Outlook 2016.

    For others, this is the OP's screenshot.
    Lost Outlook files after recover-untitled.png


    Denis
    Last edited by Try3; 06 Aug 2023 at 23:40.
      My Computer


  3. Posts : 34
    MS 10
    Thread Starter
       #13

    Try3 said:
    That's the built-in Windows 10 email app which is now also called Outlook.
    It is not MSOffice Outlook 2016.

    For others, this is the OP's screenshot.
    Lost Outlook files after recover-untitled.png


    Denis
    AHA!!! That explains a lot........ THANKS! Back to the drawing board.

    - - - Updated - - -

    First, thank you to everyone, I'm not familiar with many of the terms so this is a bit difficult for me. Like, "control panel for an app called MAIL." Is control panel the same as "Start"? Is the list I get from Start apps/applets? It's things like this that make it hard for me.

    Soooo,

    I went back to my original purchase of Office Home & Business 2016 for PC and downloaded it.

    When I go to Start, I have:

    Microsoft 365 (Office) -
    this takes me to: Welcome to Microsoft 365

    Microsoft Office Tools -
    this takes me to: Office Language Preferences

    Outlook -
    asks for email address and password then gives an error message
    "can't log on to incoming IMAP Check email and password." ( I went to outlook.com and reset my password and used that)

    Is there a way I can insert screen shots in here??? I've tried a few different ways but no luck.
    That would really help with this.
      My Computer


  4. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #14
      My Computer


  5. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #15

    mpbarber said:
    When I go to Start, I have:

    Microsoft 365 (Office) -
    this takes me to: Welcome to Microsoft 365
    This looks like you have a trial version of Office365 on your computer.
    I think you need to uninstall it before going any further.
    Personally, I'd uninstall both it & Office 2016 and then re-install 2016.
    Uninstall Office from a PC - Office Support
    Download and install or reinstall Office - MSSupport


    mpbarber said:
    I was having some issues with my laptop so I did a recover
    I don't know what your 'recover' was and there are many methods. I think you might have done what is often called a 'factory reset' so the MSOffice365 trial put on by your computer maker is once again on you computer. That would explain why it is in your Start menu.
    After the current problems are resolved, I'll nag you about making system images & driver backups so you'll never need a 'factory reset' again.


    Not that I think it is currently relevant, but references to the Control panel, Mail meant
    Start button,
    Start menu,
    Windows system,
    Control panel,
    [in the upper-right, set View by to Small icons so you can see everything],
    Mail (32 bit).


    Denis
    Last edited by Try3; 07 Aug 2023 at 09:28.
      My Computer


  6. Posts : 2,736
    Windows 10
       #16

    The screenshot you provided is the Web interface of an Outlook Mail Account. Using the Edge Browser.

    It is neither the Mail App nor the new Outlook App replacement due around 2024.
      My Computer


  7. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #17

    Helmut is right.

    Denis
      My Computer


  8. Posts : 34
    MS 10
    Thread Starter
       #18

    Try3 said:
    This looks like you have a trial version of Office365 on your computer.
    I think you need to uninstall it before going any further.
    Personally, I'd uninstall both it & Office 2016 and then re-install 2016.
    Uninstall Office from a PC - Office Support
    Download and install or reinstall Office - MSSupport



    I don't know what your 'recover' was and there are many methods. I think you might have done what is often called a 'factory reset' so the MSOffice365 trial put on by your computer maker is once again on you computer. That would explain why it is in you Start menu.
    After the current problems are resolved, I'll nag you about making system images & driver backups so you'll never need a 'factory reset' again.


    Not that I think it is currently relevant, but references to the Control panel, Mail meant
    Start button,
    Start menu,
    Windows system,
    Control panel,
    [in the upper-right, set View by to Small icons so you can see everything],
    Mail (32 bit).


    Denis
    Thank you Dennis. The uninstall reinstall makes a lot of sense and the clarification of the terms is very helpful also.

    And thank you Try3 for the info about the screen shot.

    I'll find the "recover" process that I used in case that may help.

    - - - Updated - - -

    Control Panel Mail.docx

    - - - Updated - - -

    Try3 said:
    Added shortly afterwards -
    I re-read the thread after posting:
    -
    I think your description only matches the Windows 10 built-in mail app which is now called Outlook.
    - I do not think you are looking at your MSOffice Outlook 2016 at all.




    Please post a screenshot of your MSOffice Outlook 2016.
    I'm expecting to see something similar to this screenshot of a very old MSOffice Outlook 2016 build.
    Attachment 394825

    The built-in Windows 10 email app is now also called Outlook and I'm wondering if you are perhaps looking at that app instead of MSOffice Outlook 2016.
    I know nothing about it but found one screenshot of it.
    Attachment 394827
    Taken from either Microsoft’s web-flavored update for Outlook - AT or Microsoft previews a new, totally redesigned Outlook for Windows app - AT


    Denis
    I finally figured out how to get to the control panel an mail.....
    I did print screen and put it into a word doc. I then selected insert image above and uploaded.

    I guess this is it....... actually it is.... the actual file name appeared once I recovered my lost internet connection.
    Control Panel Mail.docx

    Please take a look.....
      My Computer


  9. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #19

    Stop putting your diagrams in Word files. Just save them in MSPaint or similar then post the diagrams themselves.

    For others - This is the OP's new screenshot.
    Lost Outlook files after recover-2nd.png



    Denis
      My Computer


  10. Posts : 17,039
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #20

    mpbarber said:
    The uninstall reinstall makes a lot of sense
    I suggest you do that and then run Outlook 2016.

    Then you'll be able to
    Try3 said:
    You can open those pst files to see what's in them without changing any views or anything else.
    And you can close them again afterwards.
    Open and close Outlook Data Files (.pst) - Microsoft Support

    Denis
      My Computer


 

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