Office 2016 cannot open after double click


  1. Posts : 2
    Windows 10
       #1

    Office 2016 cannot open after double click


    Hi all,

    After install KB5027215, we found there are some user's Office 2016 cannot open after double click the icon, and show below message in Application log, please advise!

    Fault bucket 1480844224514500570, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: EXCEL.EXE
    P2: 16.0.5317.1000
    P3: 626b186a
    P4: StackHash_1abe
    P5: 0.0.0.0
    P6: 00000000
    P7: c0000005
    P8: PCH_AE_FROM_ntdll+0x000746AC
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4101.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER423B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER428A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER42C6.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4344.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_eaf675756f7085122b8a4d1ce4 8ab5154f505f7b_d34e7ddb_6a266afc-e4ca-444b-9695-2ac53f5dd5ae

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: a3f0c5c3-ee0a-45e5-ad4a-64ed660ef738
    Report Status: 268435456
    Hashed bucket: 1246dfef64e2931a548d03f9f1e027da
    Cab Guid: 0

    Thanks!
    Stanley
      My Computer


  2. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    Stanely,

    Does an Office Repair help?
    Repair an Office application - MSSupport
    @Brink - I think this problem will be better dealt with in a thread of its own.


    Best of luck,
    Denis
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Hi Denis,

    Yes, I tried to Office repair, it's resumed to normal.
    But, I had deployed to 8 users PC, 3 of them have this issue, so do you know any hotfix for this issue?

    Besides, I found that Adobe Acrobat and Edge also have this happen, and these programs are 32-bits version.

    Thanks,
    Stanley
    Last edited by stanleymok85; 18 Jun 2023 at 20:54.
      My Computer


  4. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    So it's a Windows fault not just an Office fault.
    I assume restarting the computer does not help.
    Test to see if the problem happens in another user account. Given that the problem is evident in several computers, I don't see this as a useful test.
    Any faults that show up just with Windows rather than with applications? If so, test to see if the fault happens in Safe mode. Boot into Safe Mode - TenForumsTutorials

    I don't know if SFC will help or not but it's not much effort to run - SFC - TenForumsTutorials


    Denis
    Last edited by Try3; 27 Jun 2023 at 08:11.
      My Computer


 

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