Word not responding

Ian,

1 "why does it automatically open with a blank document"
I cannot remember what controls that.
Unless you are starting Word with a /n or /w switch in its shortcut [but you would have had to have added that deliberately so I think you'd remember].
Command-line switches for Microsoft Office products - MSSupport
Example [from Word 2007] -

2 I should also have suggested checking Word, Options, Save because it also contains file location data.


Denis

Sigurd said:

So what caused the corrupt files that SFC found (and fixed).

Note that SFC will almost always find and fix corrupt files, especially on a system that is old (ex. not fresh installed)

If I would be having this problem my next step would be to uninstall office, reboot and then clean install it again.
And if that wouldn't work I would reset or clean install OS.

Ok, one another idea poped into my mind.

There must exists logs or events related to office, take a look into the following directory:
%temp%\Diagnostics\UploadCache

Are there any logs related to word?
if yes, zip them and share here.

Ian,

I don't know if the Event logs contain anything that will help you. I suspect not.
You can find the Office logs in:
Event Viewer,
Applications & services log,
Microsoft Office sessions.


Mine has a whole bunch of EventID 7000 [which means nothing to write home about] and one EventID 7003 when Outlook/Windows crashed.

You could look in the Microsoft Office diagnostics log one line above that as well but I couldn't see anything encouraging there either.


Best of luck,
Denis

In addition to above post, share application logs...

Follow steps below to share event logs:

1. Right click on Windows button and click on "Windows PowerShell (Admin)"
2. If prompted for password, enter administrator password and click "Yes" to continue

3. Copy all of the code below at once, right click into console to paste and press enter

Code:

ni -ItemType Directory $env:SystemDrive\PSLogs | Out-Null
Get-EventLog -LogName Application -EntryType Error, Warning |
select EventID, TimeGenerated, Source, Message | sort TimeGenerated -Descending |
fl > $env:SystemDrive\PSLogs\application.log
Compress-Archive -Force -Path $env:SystemDrive\PSLogs -DestinationPath $env:SystemDrive\PSLogs.zip

4. In your C:\ drive you'll find a PSLogs.zip file, attach it to your new reply.

And looking in Event viewer?

Denis

You're right, the logs aren't much useful, but I suspect either GPU driver, display settings or antivirus.
What antivirus are you using?

Please follow steps below to share DirectX diagnostic log:

1. Press: Windows key + R
2. Type into run box: dxdiag
3. Click OK
4. If asked to check for driver signatures click "YES"
5. Wait until progress bar is complete
6. Click on "Save All Information..." button
7. Save the file to your desktop
8. Zip up the file and attach to your reply

For more information about dxdiag tool see link below:
https://support.microsoft.com/en-us/...-run-dxdiagexe