Unable to access Outlook following a reinstall

Sigurd · 29 May 2023

I have successfully re-install Windows 11 latest version (long overdue and had a few issues) but having problems getting Outlook working again. I am fairly certain I have the password correct but using that failed and a second attempt only gives me the New option when I select File - Email accounts.

Selecting New - the email address I used before (and that I don't want to change) - Advance options - Tick box select "Setup manually" ]- then select IMAP - Connect fails

I then select Change account settings are Incoming - my mail server, Port 993, Encryption SSL/TLS. Outgoing - same server and encryption, Port 465.

That too fails.

It may be that I have the Pw wrong - how do I reset it, or if my account settings above are wrong, where are they wrong. They are the same as my wife's PC which is OK.,

NavyLCDR · 29 May 2023

Can you get into your email using the standard web browser interface for it?

Sigurd · 29 May 2023

Yes - no problems using webmail.

Try3 · 29 May 2023

Is the ISP [email provider] Outlook.com / one of the other names MS uses?

If so, the settings you need at given in
POP and IMAP email settings for MSOffice Outlook - MSSupport
It's worth keeping that link for future reference [not that they change very often].
You did not mention the email server setting. The others do not all match what you posted.

Denis

Sigurd · 29 May 2023

Thanks Dennis - will check that out.

Hearsepilot · 29 May 2023

As a test you can make a new profile in outlook and add the relevant details

Sigurd · 30 May 2023

I have managed to get Outlook working again but had to do it by creating a new account i***@outlook.com. I was then able to open my original i******@***.org.uk PST file and now have both. I don't want the outlook one but that is set as the default.
The Outlook one is an Exchange account and the next I want is a IMAP account.
I can see how to delete this but it seems a bit complex and I worry I somehow zap the PST file. Can anyone offer some guidance and more importantly reassure me I won't lose data.

Bastet · 01 Jun 2023

Some accounts if they uses OATH2 will require authenticating, this can mean either confirming you wish to use the account by signing in via a pop up or by using an app specific password. I would check to see if the email account provider requires this.

Sigurd · 01 Jun 2023

Thanks for response but I have managed to solve all problems. Outlook account deleted (no data on it to worry about) and one I wanted working fien with no loss of data.