Unable to access Outlook following a reinstall

  1. Posts : 255
    Windows 10

    Unable to access Outlook following a reinstall

    I have successfully re-install Windows 11 latest version (long overdue and had a few issues) but having problems getting Outlook working again. I am fairly certain I have the password correct but using that failed and a second attempt only gives me the New option when I select File - Email accounts.

    Selecting New - the email address I used before (and that I don't want to change) - Advance options - Tick box select "Setup manually" ]- then select IMAP - Connect fails

    I then select Change account settings are Incoming - my mail server, Port 993, Encryption SSL/TLS. Outgoing - same server and encryption, Port 465.

    That too fails.

    It may be that I have the Pw wrong - how do I reset it, or if my account settings above are wrong, where are they wrong. They are the same as my wife's PC which is OK.,
      My Computer

  2. Posts : 18,452
    Windows 11 Pro

    Can you get into your email using the standard web browser interface for it?
      My Computer

  3. Posts : 255
    Windows 10
    Thread Starter

    Yes - no problems using webmail.
      My Computer

  4. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170

    Is the ISP [email provider] Outlook.com / one of the other names MS uses?

    If so, the settings you need at given in
    POP and IMAP email settings for MSOffice Outlook - MSSupport
    It's worth keeping that link for future reference [not that they change very often].
    You did not mention the email server setting. The others do not all match what you posted.

      My Computer

  5. Posts : 255
    Windows 10
    Thread Starter

    Thanks Dennis - will check that out.
      My Computer

  6. Posts : 874
    Windows 10 Pro

    As a test you can make a new profile in outlook and add the relevant details
      My Computer

  7. Posts : 255
    Windows 10
    Thread Starter

    I have managed to get Outlook working again but had to do it by creating a new account i***@outlook.com. I was then able to open my original i******@***.org.uk PST file and now have both. I don't want the outlook one but that is set as the default.
    The Outlook one is an Exchange account and the next I want is a IMAP account.
    I can see how to delete this but it seems a bit complex and I worry I somehow zap the PST file. Can anyone offer some guidance and more importantly reassure me I won't lose data.
      My Computer

  8. Posts : 2,562
    Windows 10 Pro 64bit

    Some accounts if they uses OATH2 will require authenticating, this can mean either confirming you wish to use the account by signing in via a pop up or by using an app specific password. I would check to see if the email account provider requires this.
      My Computer

  9. Posts : 255
    Windows 10
    Thread Starter

    Thanks for response but I have managed to solve all problems. Outlook account deleted (no data on it to worry about) and one I wanted working fien with no loss of data.
      My Computer


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