Icloud email account set up in Outlook

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  1. Posts : 247
    Windows 10 Pro version 21H2 (standalone licence)
       #1

    Icloud email account set up in Outlook


    Hi

    I cannot find any reference to the error I am geting when trying to set up an icloud email in outlook.

    Getting error: "Cannot create pst file. Filepath too long"
    Never seen this one before when setting up other (POP) accounts in outlook.
    • Automatic setup in Outlook failed
    • I have used these settings including the apple app specific password and assuming I don't need to touch any of the others not mentioned (probably a mistake)


    Thanks in advance for any assistance with this.

    UPDATE 1 :
    Just found this so will try a reboot.

    UPDATE 2:
    Found this. Wel surprise, despite the error message Outlook has actually created six ost fileswith the data I entered each suffixed with a number and I can't delete any of them either via outlook 'data files' or directly. Deletign the files in %Appdata% works but they are just recreated. The odd thing is nothign appears in the outlolok dialogue for the email account as it does with other (POP) accounts.

    UPDATE 3:
    Deleting accounts by closing in outlok left hand pane then allowed me to delete them in %appdata% location.

    So I am left with once instance in %appdata% and this is howing in the left hand pane of outlook (email)

    But now problem is that data is not syncing

    UPDATE 4:
    Through all of the above the outlook Test Account Settings dialogue did not appear. Set up new account and the test box appears but failed with timout error accessing server.

    Now trying different configurations of the settings not mentioned in the first link.

    UPDATE 5:
    Something appeared to be syncing then got error re connecting to server. Did restart. Everything gone, the account in Outlook and the ost file in %appdata%.

    UPDATE 6:
    Set up the account again, same error message from Outloook re file path length but the ost fiel is in %appdata%, again. Restarting.
    Last edited by kevvyb; 15 May 2023 at 12:59.
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  2. Posts : 9,746
    Mac OS Catalina
       #2

    post the exact file path in question.
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  3. Posts : 247
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #3

    bro67 said:
    post the exact file path in question.
    It is the file path where ost files are placed by default so nothing unusual there as far as I can tell. The set up process placed the ost file there even though it is throwing an error about the filepath. I hope I made that clear earlier.

    C:\Users\[user name]\AppData\Local\Microsoft\Outlook
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  4. Posts : 9,746
    Mac OS Catalina
       #4

    Is that the file path that it says is the cause of the problem?
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  5. Posts : 2,094
    Windows 11 Pro (latest update ... forever anal)
       #5

    MS Outlook in MS Office? or outlook.com web mail?

    Might be better off asking this in an Apple forum .... iCloud (Apple) vs Outlook = recipe for disappointment
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  6. Posts : 2,094
    Windows 11 Pro (latest update ... forever anal)
       #6

    kevvyb said:
    Automatic setup in Outlook failed
    I suspect this is where it fails - Microsoft's attempts to be "helpful" by auto setup of what it believes are correct settings can frequently fail miserably, and manual intervention is more-than-often required to correct Microsoft's (Outlook's) incorrect default settings
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  7. Posts : 247
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #7

    bro67 said:
    Is that the file path that it says is the cause of the problem?
    It is because that's where it has put the ost file; but the error message did not specify. I found it by googling for default location for ost files. Never used IMAP (ost) before.

    - - - Updated - - -

    idgat said:
    I suspect this is where it fails - Microsoft's attempts to be "helpful" by auto setup of what it believes are correct settings can frequently fail miserably, and manual intervention is more-than-often required to correct Microsoft's (Outlook's) incorrect default settings
    Sorry my fault. I didn't make it clear above that after the initial automatic setup failed I have been setting up manually. Hence my post above "Now trying different configurations of the settings not mentioned in the first link."

    I have never found the 'new' 'helpful' automated set up, very helpful at all. In my experience, 9 out of 10 times it fails so I have given up even trying and always go straight to manual setup. But just thought that apple might work better with that sort of thing. But no.

    - - - Updated - - -

    idgat said:
    MS Outlook in MS Office? or outlook.com web mail?
    MS Outlook in MS Office 365
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  8. Posts : 9,746
    Mac OS Catalina
       #8

    idgat said:
    MS Outlook in MS Office? or outlook.com web mail?

    Might be better off asking this in an Apple forum .... iCloud (Apple) vs Outlook = recipe for disappointment
    Why? No one has had issues with icloud and outlook. Apple Forums would point the OP to Microsoft forums, Microsoft Forums would point the user to microsoft .com.
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  9. Posts : 9,746
    Mac OS Catalina
       #9

    idgat said:
    I suspect this is where it fails - Microsoft's attempts to be "helpful" by auto setup of what it believes are correct settings can frequently fail miserably, and manual intervention is more-than-often required to correct Microsoft's (Outlook's) incorrect default settings
    Again, Outlook will properly set up Outlook for icloud. It is a issue with the OP OS install.
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  10. Posts : 9,746
    Mac OS Catalina
       #10

    Cannot create pst file. The file path is too long. - Kuiper Industries
    Method 3: Enable the Long Path Support in Registry Editor

    If you are using Windows 10 1607 or the later version, you can enable the Long Path Support via Registry Editor to solve the issue. To be specific, you can disable the MAX_PATH limit in Windows. Before modifying Registry keys, you’d better back up the key for accidents.
    Here is a simple guide:
    1. Press [COLOR=var(--font-highlight-color)]Win + R to open [COLOR=var(--font-highlight-color)]Run[/COLOR].[/COLOR]
    2. Input [COLOR=var(--font-highlight-color)]regedit and press [COLOR=var(--font-highlight-color)]Enter[/COLOR] to open Registry Editor.[/COLOR]
    3. Navigate to the following path:
    [COLOR=var(--font-highlight-color)]Computer > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > FileSystem.[/COLOR]
    4. Find [COLOR=var(--font-highlight-color)]LongPathsEnabled and double-click on it.[/COLOR]
    5. Modify the value data to [COLOR=var(--font-highlight-color)]1.[/COLOR]
    6. Click [COLOR=var(--font-highlight-color)]OK to keep the change.[/COLOR]
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