Outlook 2013 crashes when downloading embedded images


  1. John009
    Posts : 1
    Windows 10
       New #1

    Outlook 2013 crashes when downloading embedded images


    Hi,

    I am using Outlook 2013 on Windows 10 to access emails from a gmail account. If I recieve an email with embedded images and click to download outlook crashes. The only way I have found to recover from this is to reopen Outlook in safe mode and delete the email. If I attempt to open the email in safe mode then the crash still happens.

    Anybody else seen this problem or got any idea what might be causing it?

    Many thanks.

    OS details:

    Device name DESKTOP-CFIJ4US
    Processor Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz 2.00 GHz
    Installed RAM 16.0 GB
    Device ID C85FE0DB-AA7E-4CC1-8892-B36E054D318F
    Product ID 00325-80000-00000-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points

    Microsoft Office Professional Plus 2013 32 bit.
      My Computer
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  3. James
    Posts : 781
    Windows 10
       New #2

    Hello John009, welcome to the forum!

    Go through all of these:

    How to Fix Outlook Crashes while Opening Email with Images? - Spiceworks


    I'm very sorry if you already have, but it's probably the best place to start here.
      My Computer
    Quote Quote

 

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