Unable to access MS account


  1. Posts : 224
    Windows 10 Home
       #1

    Unable to access MS account


    Hi,

    Not strictly MS office.

    I'm having trouble accessing my MS account. I rarely use it, and do not use it to log in to my computer. I've had a couple of emails suggesting that there has been some unusual activity on it (from Russia!), and a security alert. These do seem genuine emails. However, I have tried to access the account to see the activity, but I have been unable to log in. It keeps prompting me for the password, and even when I have (apparently) successfully changed it, it then refuses to allow access saying that the password is incorrect. When changing the password, I have tried to put in the same one as previously entered, but it says that I cannot use it as it has already been used before. This would suggest that it has accepted the previously entered new password, but will now not accept it. I don't understand.

    Matt
      My Computers


  2. NTN
    Posts : 969
    W10 19045.2546
       #2

    https://support.microsoft.com/home/c...soft%20account

    Maybe there is something here that helps.........account hacked.
      My Computers


  3. Posts : 224
    Windows 10 Home
    Thread Starter
       #3

    Thank you for this. Unfortunately, for those areas that are relevant I've tried and not succeeded. Thanks anyway.
      My Computers


 

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