Can't Verify License.


  1. Posts : 545
    Windows 10 Pro
       #1

    Can't Verify License.


    Anybody getting something like this.

    Can't Verify License.-cant-verify-license.png

    My Office 365 license expires on the 1st of September, so I have until then to renew, What gives.

    Gort
      My Computer


  2. Posts : 15,441
    Windows10
       #2

    Hewjr100 said:
    Anybody getting something like this.

    Can't Verify License.-cant-verify-license.png

    My Office 365 license expires on the 1st of September, so I have until then to renew, What gives.

    Gort
    Call MS Support.
      My Computer


  3. Posts : 4,173
    Windows 11 Pro, 22H2
       #3

    I can't guarantee that this is the resolution in your case, but this sounds promising:

    https://docs.microsoft.com/en-us/off...ce-application
      My Computers


  4. Posts : 545
    Windows 10 Pro
    Thread Starter
       #4

    Sorry nothing worked, as for calling MS forget it, they just tell you to use MS support online and hang up. Sort of like Amazon. No humans are in the universe, to answer phones.
      My Computer


  5. Posts : 15,441
    Windows10
       #5

    Hewjr100 said:
    Sorry nothing worked, as for calling MS forget it, they just tell you to use MS support online and hang up. Sort of like Amazon. No humans are in the universe, to answer phones.
    Well, I had a similar problem, and got through to MS Support in a couple of minutes and they fixed it.

    Does your licence show in MS account.

    If so, it might be worth trying to uninstall Office and reinstall?
      My Computer


  6. Posts : 4,173
    Windows 11 Pro, 22H2
       #6

    cereberus said:
    it might be worth trying to uninstall Office and reinstall?
    Now, that's a good idea, especially in view of how easy Office is to install.
      My Computers


  7. Posts : 545
    Windows 10 Pro
    Thread Starter
       #7

    Called Microsoft and the same crap it repeats the online support website and then hangs up. So I don't know how anybody is actually speaking to Microsoft support specialist. Calling 1-800-642-7676 from New York USA.
      My Computer


  8. Posts : 9
    Windows 10 Pro
       #8

    I had the exact same issue today. My license info was showing up correctly under "Services and subscriptions" on my MS account, but the Office applications weren't picking it up for some reason.

    To fix it, all I did is click on "Change License" and enter in the email address I was already logged into, then a box popped up saying I was signed in and all I had to do was click the "Ready to go" button, the box disappeared and so did the warning about not being able to verify my license.

    I know this thread is from last year, but I thought my solution might help someone in the future.
      My Computer


  9. Posts : 16,784
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #9

    Steve,

    Thanks for posting that valuable lesson in restoring an MSOffice licence.
    And well done in working the solution out.


    All the best,
    Denis



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