New
#21
document format is different on different computers
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New #22
A touch of history, Microsoft Office was changed with 2007 and a new format of Open XML which carries through to later versions.
What are the new document formats used in Microsoft Office 2007?
Office 2010 was the first to be available as 32-bit or 64-bit but should not be an effect on documents themselves.
The suggestion of LibreOffice is quite valid as it can work with a number of formats such as the discontinued Microsoft Works that some of my clients used to create recipes and new computers couldn't open them.
After Office 2007 came out there were problems with Office 2003, Office XP/2002 and Office 2000 sharing files so Microsoft offered a Compatibility Pack [file conversion] to those users, allowed using files from Office 2007 and later.
I didn't see it but has it been tried in Office 2010, 2013 and 2016 with saving as the older format of .doc then sharing to users?
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New #23
@Wobitancrawfodi - Did you and your friend resolve this problem? If so then how? Thanks for keeping us posted.
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New #24
That could be explained by something as simple as Word's default paper size selected for the page layout. You may be using A4 and their Word may be set to US Letter by default.
What’s The Difference Between US Letter and A4 Paper Sheets?
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New #25
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New #26
@Wobitancrawfodi - I know I asked a week ago but did you and your friend resolve this problem? If so then how?
Thanks for keeping us posted. I won't bother you again after this post. It's just that the thread interests me.
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New #27
He has been really busy. All I could get him to do was change his normal.dotm template to the same as mine. That resulted in the doc being 153 pages on mine, 154 on his.
I'm going to his place on Friday. I hope to get this done once and for all then.
He's not very technical so he's been "finding" other things to do that have prevented him from upgrading to O2016.
Will definitely keep you posted when I have answers.
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New #28
One page difference is a good achievement. Difference can happen if doesn't has one font installed. In that case, Windows will substitute that font with the most similar ...
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New #29
Finally got his PC updated. Had to go and do it myself as he kept making excuses.
My printer is a Canon MX870. His is an Epson XP620. We found that those drivers made no difference.
We now use the same normal.dotm
On office 2010 there was one page difference. I could fix that by simply shrinking the space before on one of the headers on the offending page from 13p to 11p, but why should I have to? That page had images, links and headers. Something just tipped it over to a blank page.
I then upgraded his PC to O2016. Using the same normal.dotm the two documents now match perfectly on both systems, without fiddling with margins or header spacing.
He was fine with using my normal.dotm and said he would have changed his if it wasn't such a complicated process. It isn't - he just didn't know how to fix the issue. O2016's normal.dotm comes with multiple line spacing and before/after spacing by default.
The fonts used are all default Windows fonts - Calibri (most content) and Courier New (for code snippets for monospacing)
As for the zero pages issue, after investigation this appears to have something to do with trying to use a different template. The template was in c:\users\public\documents, which is the same on all windows 10 PCs but for some reason it resulted in Word being unable to display the file on his PC. I don't understand why.
As long as we stay with the normal template it works fine.
I made some changes to the doc at his end, emailed it back to me, and when I checked it this morning it looks good. We can now both contribute to the doc without having to resort to third party programs.
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New #30
In case it helps others in the future when sharing documents would it be accurate to say that the issue can be summarised as an incompatibility between different versions of Word?
Glad you are sorted.
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