Powerpoint crashes on specific file for unclear reason

  1. ntd252's Avatar
    Posts : 81
    Windows 10 21H1
       #1

    Powerpoint crashes on specific file for unclear reason


    Hi professionals and community,
    I am working on a small program designed on PowerPoint. My Powerpoint has some videos (they are actually pre-recorded animations), with little complex animation layers, and VBA codes for updating textbox during the slide show.
    My Powerpoint usually crashes at certain slides, but I can't reproduce the error exactly, because everytime it can crash with another slide.
    Let say my powerpoint has 4 main parts: Warm-up, Obstacle, Speed-up and Endgame. Powerpoint often stops respoding at Endgame slides.
    I have developed this file since 2016 and at that time, I was using Office 2010 on a 4GB RAM machine and never ran into the similar issue.
    Hope to hear your idea to trace the problem.
    My computer: XPS 9570 (i5 8300H, 16GB RAM), up-to-date drivers
    Office version: 16.0.14228.20216 (Family subscription), Windows 10 21H2 (19043.1165) is up-to-date (with intel UHD graphic 630, driver version 30.0.100.9684)
    My powerpoint file: debug.pptm
    All of the VBA codes are on 4 modules.
    Video:


    Logs from Diagnostic Data Viewer
    Code:
    Description 
    Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE 
    Creation Time: 8/17/2021 5:21:49 PM 
    Problem: Stopped responding and was closed 
    Status: Report sent 
     
    Problem signature 
    Problem Event Name:           AppHangB1 
    Application Name:             POWERPNT.EXE 
    Application Version:          16.0.14228.20250 
    Application Timestamp:        610db800 
    Hang Signature:               6d7b 
    Hang Type:                    134217728 
     
    Extra information about the problem 
    Bucket ID: 3bde1a089a7f10ef3b55162a74601919 (1969504783641352473)
      My Computer

  2. mngerhold's Avatar
    Posts : 842
    W10-2009 19042.1348
       #2

    Well, I have downloaded and attempted to play the file (with macros enabled): I cannot fathom what it is trying to do. It produces no errors (in ppt 2010), but it doesn't do anything either. I am not going to be any help. Martin
      My Computer

  3. ntd252's Avatar
    Posts : 81
    Windows 10 21H1
    Thread Starter
       #3

    mngerhold said:
    Well, I have downloaded and attempted to play the file (with macros enabled): I cannot fathom what it is trying to do. It produces no errors (in ppt 2010), but it doesn't do anything either. I am not going to be any help. Martin
    Yep I have an introduction video but in my language so I can't tell you clearly steps to use this file. Basically, you will need to click on the player name and wait for the animation to run. I have run this file successfully on my old computer since 2016 with Office 2010, and now the 365 version throws crashing. But it seems a problem with intel UHD driver. The more animation I run the slower the slide show is, and then up to a point it crashes.

    Things I am doing now is to get another intel HD graphic driver, and reduce the number of animation. It does help, actually.
      My Computer

  4. Try3's Avatar
    Posts : 9,689
    Windows 10 Home x64 Version 21H2 Build 19044.1348
       #4

    Perhaps you could try resetting the display adapter after each animation to see if it makes a difference.
    - If it does then it indicates that that is where the problem lies.

    Restart Graphics Driver of Display Adapter - TenForumsTutorials

    Denis
      My Computer

  5. Berton's Avatar
    Posts : 11,950
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #5

    I'm going out on a limb here based on an experience a few versions back but not seeing the exact model number of computer in My Computer to get its capabilities a recommendation for needing more memory may not work, may be limited at the 8GB listed. More memory may allow assigning more RAM to video which would improve performance.
      My Computers

  6. ntd252's Avatar
    Posts : 81
    Windows 10 21H1
    Thread Starter
       #6

    Berton said:
    I'm going out on a limb here based on an experience a few versions back but not seeing the exact model number of computer in My Computer to get its capabilities a recommendation for needing more memory may not work, may be limited at the 8GB listed. More memory may allow assigning more RAM to video which would improve performance.
    Sorry. I have updated my specs. But I did mention in my post about the specs. It has 16GB of RAM.
    I have tried to run the program with a scenario all animations are played (my file needs to be clicked in some specific textbox or button to be able to play next animations).
    The RAM it consumed seems pretty large. I could see some lag while playing the slideshow at the very end of file, and it crashed as expected. I will record another video to show you how to interact with the slide. But I am also developing another version which requires less animation slide, less code, and it seems more stable than this current version.

    Powerpoint crashes on specific file for unclear reason-ppram.png
    Powerpoint crashes on specific file for unclear reason-task-ram.png
      My Computer


  7. mngerhold's Avatar
    Posts : 842
    W10-2009 19042.1348
       #7

    I don't know what's happening on your end, but when I load it or play it, almost no memory (80MB) is used - mind you, none of the embedded animations play ('media unavailable'), although I can see they are there if I open the file with 7-zip. The macros are enabled.
      My Computer


 

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