How to uninstall MS Office 2019 when it's a "ghost" on my desktop


  1. Posts : 10
    Windows 10 Pro (x64) version 2009
       #1

    How to uninstall MS Office 2019 when it's a "ghost" on my desktop



    Last Year my desktop PC crashed smack in the middle of Covid Lockdown.

    It was built 11 years ago by a friend. I am not very cluey on the software side of things. After the crash, the computer was upgraded and modernised for me. I now have Windows 10. Version 21HI (OS build 19043.1151)

    During the fixing of my computer an MS Office Professional Plus 2019 was installed. The numbers were 15.0.143001.20384. I have no idea what those numbers mean.

    Long story short. The MS Office 2019 didn’t work for me from day one. I Installed an old 2007 MS Office enterprise. It plays up a bit but is still serviceable. To this end I decided to purchase MS Office 2016. I got the Key and downloaded it. It is sitting on my desktop awaiting installation.

    I get an error 30015-25 (1006). Obviously a conflict and no matter what I do, I can’t uninstall the MS Office 2019

    One solution I found was to reinstall Office 2019, then delete it! It seemed illogical to me to re-install it then delete it. If it was that easy – and usable, I would not have purchased MS Office 2016. I don’t have a Key, and there does not seem to be a Key for it. It’s a ghost, sitting there, stopping me from doing anything with it and stopping me from installing MS Office 2016

    If it went on my desktop, then it must come off – somehow. I have no idea how to do it.

    Age is a problem in both instances, myself and the Tech who fixed it for me – he’s “wandering” a bit, thus age and this program both have their limitations. We are both in our 80s.

    Is there any help out there to uninstall/get rid of the MS Office 2019 .
    Any ideas. - Lucy
      My Computer

  2. Try3's Avatar
    Posts : 9,219
    Windows 10 Home x64 Version 21H2 Build 19044.1237
       #2
      My Computer

  3. Berton's Avatar
    Posts : 11,601
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #3

    During the fixing of my computer an MS Office Professional Plus 2019 was installed. The numbers were 15.0.143001.20384. I have no idea what those numbers mean.
    As for those numbers, sometime in the past like with Office 4.3 the number meant the suite while the individual app had a Version number, that one had Word 6. It was with Office 2016 that they got the app Version the same, 16. The app Versions of my Office 2013 show as 15.
    How to uninstall MS Office 2019 when it's a "ghost" on my desktop-image.png
    As for your age, welcome to the party, 81. As for working on computers, I retired 2 months before 55 and ended up with a job in a computer store a week later, been building and fixing ever since.
      My Computers


  4. Posts : 10
    Windows 10 Pro (x64) version 2009
    Thread Starter
       #4

    Thank you very much. I went with Option 2. Downloaded MS Support and recovery assistant. I ran the tool. My Ghost of 2019 has gone!!!!! I am so pleased.

    The tool was easy to use - took some time, but it worked without too much effort from me. In fact, if there is anyone else who has a similar problem, I can highly recommend the tool. So easy to use.

    I installed my 2016 with no problem - no pop ups - or error codes.

    Great!

    Thank you once again
    Lucy

    - - - Updated - - -

    Thank you Buffalo

    Explanation is easier coming from one of the same age bracket. I find the young ones are too quick - click click click. Too hard to keep up without writing some stuff down. I must remind you that on occasion, I sometimes put the sugar in the refrigerator!!!!!!!!!!!!

    Cheers
    Lucy
      My Computer


 

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