Office 2010 Pro Re-Activation Issue

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  1. Posts : 20
    Windows 10 Pro
       #1

    Office 2010 Pro Re-Activation Issue


    I recently added RAM to my system and as soon as I opened MS Office Professional 2010 (yes, its old, but it works for me) - I got the "Product needs to be activated" message that MS had detected a hardware change. Didn't expect that just adding RAM would cause this.

    When I tried either on line or telephone activation, I got a message that the Product Key was invalid. After several calls to MS, they still say the key is invalid and told me to send the information to "How to Tell" Counterfeit Software. Yes, the product says "Genuine MS" and the disk is a holographic disk, etc. and has always activated correctly. So, now I wait and wait to see what MS will do.

    I have a SSD and a HDD --- the SSD was cloned from the HDD originally and the MS Office worked for years on the SSD.

    Just for kicks, I booted to the HDD and sure enough, MS Office runs just fine and shows that it has been activated.

    So, since I had an image of the SSD OS Partition where MS Office is installed and was running active before the RAM upgrade, I restored that partition with Macrium. But Office still shows it needs to be activated. Even if MS is looking for a Drive ID, that didn't change either.

    Is there a some file or Registry entry that I can copy from the HDD to the SSD?

    All Microsoft seems to want is for me to buy the latest version of MS Office. I'm an old guy and don't need all the "new stuff" and besides my MS Office Pro 2010 even included Access - which the current Office 2019 does not unless you really spend $500 for everything.

    All I want is to figure out how to reactivate on my SSD what is over on my HDD. What I don't want to do is to boot to the HDD every time I want to open a spreadsheet, etc.

    If this is not on the right thread or forum, please let me know - somewhere in Windows 10 Pro (64) or MS Office or the Registry there has got to be a way to reactivate the product.

    Thanks

    - - - Updated - - -

    Or is there a CMD way to copy the activation from the HDD MS Office to the SSD MS Office install?

    Thanks
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  2. wiganken's Avatar
    Posts : 519
    Windows 10 Professional 64-bit
       #2

    If you don't succeed then consider installing LibreOffice instead. It is free and compatible with Office files. It even includes the database module. It also gets updated so it is more secure than Office 2010 which no longer receives updates.

    Home | LibreOffice - Free Office Suite - Based on OpenOffice - Compatible with Microsoft
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  3. MisterEd's Avatar
    Posts : 894
    Windows 10 Pro 64-bit v21H1
       #3

    Please verify this. Was Office 2010 still on the SSD and activated when you tried to activated it on the hard drive? If it was then that would explain why the activation failed. As far as Microsoft and its activation servers knew you were trying to install and activate it on two different computers at the same time. That definitely would fail.

    What kind of license do you have? To see do this

    You can verify what kind of license you have for Office 2010.

    Using the command line to check your Office license type

    1. Open an elevated Command Prompt window.

    2. Type the following command to navigate to the Office folder.

    For 32-bit (x86) Office

    cd c:\Program Files (x86)\Microsoft Office\Office14\

    For 64-bit (x64) Office

    cd c:\Program Files\Microsoft Office\Office14\

    3. Type cscript ospp.vbs /dstatus, and then press Enter.
    For example, for my copy of Office University 2010 I get the following.
    You can see that this verifies that I have an academic version of Office Professional 2010.
    BTW, I just installed it today. I activated fine.
    Office 2010 Pro Re-Activation Issue-2021-06-14-13_51_51-administrator_-command-prompt.jpg
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  4. Posts : 20
    Windows 10 Pro
    Thread Starter
       #4

    Here is the information from the SSD.

    Just to clarify, when I boot from the HDD, Office is active. The clone on the SSD was active and working just fine. It was not a second install. However, after I added RAM and boot to the SSD, Office now shows that its no longer active and needs to be reactivated.

    It was not a problem after I moved everything to the SSD and worked for years - no problem.

    I have no idea why it now says, "the grace period has expired." Doesn't seem to be complaining about an additional or multiple activation........


    Office 2010 Pro Re-Activation Issue-image.png

    - - - Updated - - -

    Roxie2401 said:
    Here is the information from the SSD.

    Just to clarify, when I boot from the HDD, Office is active. The clone on the SSD was active and working just fine. It was not a second install. However, after I added RAM and boot to the SSD, Office now shows that its no longer active and needs to be reactivated.

    It was not a problem after I moved everything to the SSD and worked for years - no problem.

    I have no idea why it now says, "the grace period has expired." Doesn't seem to be complaining about an additional or multiple activation........


    Office 2010 Pro Re-Activation Issue-image.png
    And here is the same info from the HDD:

    Office 2010 Pro Re-Activation Issue-image.png

    And when I cloned the SSD -- this information came over as active ----- until I added the RAM.

    I sure don't want to clone the SSD again since so much time has passed and the data on the HDD is out of date.

    Just bugs me that I can't get the Office 2010 install on the SSD activated again.
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  5. MisterEd's Avatar
    Posts : 894
    Windows 10 Pro 64-bit v21H1
       #5

    When Office is activated it uses a profile it builds for your computer based on its hardware. It sees different profiles when you boot from the SSD and HDD. I don't think you understand. You can't activate Office on both your SSD and HDD. That is not allowed. Of course if you uninstall Office on the SSD you are then free to install and activate it on the HDD.

    From your post above I see that you do not have a regular retail version of Office Professional 2010. You have Office Professional Plus 2010 which was activated with a MAK product key. This is a volume license product and is only supposed to be sold by authorized sellers to businesses.

    Below is the script run with Office Professional Plus 2013. Note that the output is very similar to the result you obtained. Note it is also volume license product that was activated with a MAK product key. The difference is that I work for a non-profit so I legally obtained the software from an official Microsoft volume software distributor.

    Office 2010 Pro Re-Activation Issue-2021-06-14-17_54_56-administrator_-command-prompt.jpg
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  6. Posts : 20
    Windows 10 Pro
    Thread Starter
       #6

    Maybe this will help. When I "replaced" my HDD with a new SSD, I used Macrium to clone the HDD to the SSD. At that time, every thing I had on the HDD (all applications) worked when I booted to the new drive. I did not have to reactivate Office 2010 --- it just worked.

    I'm not sure how that happened since you mentioned that a profile was built on the HDD and if Microsoft is tying the software to the hardware, I should have had to activate the product on the new drive -- but I didn't.

    Out of curiosity, how does someone communicate a hard drive failure, etc to MS or a "deactivation" on an HDD and a reactivation on a different hardware component, SSD, in my case?

    After years of working on the SSD, by just adding RAM, MS "detected" a hardware change and wanted me to "activate" the software.

    What confuses me is that MS is not "complaining" about the number of times the software was activated or the the type of product --- but after all these years are saying the original product key is counterfeit.

    Of course now the script is saying the "grace period" (which I assume is the 30 days of not being activated) has expired.

    And to make this even more interesting, even if I "uninstalled" the software from the HDD, I no longer have the original MS installation disk since they wanted all materials sent to their PID group for investigation so I couldn't reinstall on the SSD.

    But believe me, for some reason, cloning the HDD to the SSD didn't require an activation ----- maybe it should have failed then but it didn't.
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  7. MisterEd's Avatar
    Posts : 894
    Windows 10 Pro 64-bit v21H1
       #7

    Microsoft is saying the key is counterfeit because you are trying to have it activated on essentially two different computers at the same time. Your computer booting from the HDD is counted as one computer while your computer booting from the SSD is counted as another. They were right in their response.

    What Microsoft does not tell you is that the activation resets after a certain length of time. It could be 90 days or 180 days but don't know for sure. That means that if you wait long enough you can reinstall Office on another computer and activate it.

    I am not saying you can install it on two different computer. I am saying you should be able to move it with no problem.

    Normally if you want to move Office you uninstall it one computer and reinstall it on another. As long as both computers are online the Microsoft activation servers should register the events and allow the move.

    If the computer with Office has a hard drive failure and you don't have a backup then you might have a problem if you replace the hard drive and reinstall Windows and Office. Office might not activate again. You have two choices. The first choice is to call Microsoft and explain the situation. There is a good chance they will help you activate it again. The other choice is to wait a few months for the activation to reset. When that happens you should be able to reinstall Office and activate it.

    When you cloned the HDD to the SSD the copy of Office on SSD simply worked without problem because the activation had reset. At that point you can use the HDD as backup but you should assume any software activations on it are no longer valid.

    Your situation reminds me of the saying "You can't have your cake and eat it." In your case you want to have Office on your SDD and also have it on your HDD. Please stop trying to activate it on both drives. You are fighting a losing battle.

    BTW, if you insist on having Office on your HDD just do it the right way and buy another copy of Office.
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  8. mngerhold's Avatar
    Posts : 794
    W10-2009 19042.1116
       #8

    MisterEd said:
    Your situation reminds me of the saying "You can't have your cake and eat it." In your case you want to have Office on your SDD and also have it on your HDD. Please stop trying to activate it on both drives. You are fighting a losing battle.

    BTW, if you insist on having Office on your HDD just do it the right way and buy another copy of Office.
    To be fair to the op, he does not appear to want to run Office on both the SSD and HDD - his problem started with the SSD vn declaring itself invalid - so while he waits for MS 'how to tell' to get back to him, he tried his old HDD and it worked fine. He is hoping for some magic way to get the SSD working, not some way to use both. Sorry for interfering. Martin
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  9. MisterEd's Avatar
    Posts : 894
    Windows 10 Pro 64-bit v21H1
       #9

    mngerhold said:
    To be fair to the op, he does not appear to want to run Office on both the SSD and HDD - his problem started with the SSD vn declaring itself invalid - so while he waits for MS 'how to tell' to get back to him, he tried his old HDD and it worked fine. He is hoping for some magic way to get the SSD working, not some way to use both. Sorry for interfering. Martin
    I just reread the OP's first post in this thread. I have a feeling that the OP booted the HDD and saw that Office was activated on it before the problems started. Doing that was enough to cause Office on the SSD to no longer be activated. In other words he confused the activation servers. The activation server saw two activations at the same time which is not allowed. Of course this is speculation but it would explain the problem.

    Thinking about it now what he should have done is uninstall Office on the HDD. That way he would free up Office to be activated on the SSD again. Once Office is uninstalled from the HDD and he still had a problem with the SSD Microsoft might be more cooperative about helping him.

    In fact there is absolutely no reason to leave Office on the HDD. As long as he has the Product Key he can reinstall it any time. He also needs to keep a copy of the install media which everyone should do anyways.

    Like I said in the previous post once you clone a drive then you should consider all activations invalid on the original drive. Otherwise you might cause problems like the OP did.
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  10. T J
    Posts : 50
    10 Home 64-bit 21H1
       #10

    My new 2012 Dell desktop came with MS Office Starter 2010 pre-installed. Recently the original 1tb hard drive completely died; I installed similar NEW SATA 1tb hd, did a MR7 image restore, and new hard drive is running Windows 10 20H2 / MS Office Starter 2010 great. There is no way to uninstall anything from the old dead hard drive, and MS Office Starter 2010 can only be installed by OEMs.

    My Dell did receive MS Office 2010 Security Updates on 2/3/21, 3/9/21, and 4/13/21. Guess I'll find out this year if my Office Starter 2010 gets any memos from MS (about being on 2 hard drives: 1 dead hd & 1 NEW hd); so far so good.
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