Microsoft 365 - Unknown Installations


  1. Posts : 9
    Win 10
       #1

    Microsoft 365 - Unknown Installations


    I installed Microsoft 365 on a relatives laptop, and I have not logged into Microsoft 365 since.

    Today when I logged in to the Microsoft 365 console, I can see Microsoft 365 has now been installed on a further 3 desktop computers.

    I am as sure as I can be, my email account is secure.

    Microsoft 365 was purchased from Amazon, and the software key sent via email.

    Is there any way Microsoft 365 could be installed on other computers without my email and PWD or knowing the software key?
      My Computer

  2. Bastet's Avatar
    Posts : 1,860
    Windows 10 Pro 64bit
       #2

    Did you purchase from an official Microsoft reseller (& the order was fulfilled by Amazon) or a third party seller?
    If a third party seller then the key may have been sold to others, perhaps you were the first to purchase the key so it is registered to your account. While the others have just installed the program & used the same key so those devices have appeared on your account.
    Tbh I don’t know if this is how it works but is the only thing which would explain what’s happened.
    Can you remove those other devices & see if they return?
      My Computer


  3. Posts : 9
    Win 10
    Thread Starter
       #3

    The package was bought on Amazon and the seller appears to be Amazon in the form of Amazon Media EU S.à r.l.

    Thanks for your helpful response
      My Computer

  4. Try3's Avatar
    Posts : 8,615
    Windows 10 Home x64 Version 21H1 Build 19043.1110
       #4

    Vidi said:
    The package was bought on Amazon and the seller appears to be Amazon in the form of Amazon Media EU S.à r.l.
    That's good news. You can discount any reasonable notion of having been sold a product key that was also sold to others.

    Whatever the explanation turns out to be, it will not be that.

    Denis
      My Computer

  5. Bastet's Avatar
    Posts : 1,860
    Windows 10 Pro 64bit
       #5

    Can you provide the Amazon link for the product?
    Have you removed those other devices?
      My Computer


  6. Posts : 9
    Win 10
    Thread Starter
       #6

    The URL is


    Microsoft 365 Family | Office 365 apps | up to 6 users | 1 year subscription | Multiple PCs/Macs, Tablets and Phones | multilingual | Download: Amazon.co.uk: Software

    There is something strange about this: when I find my order on Amazon, it says across the top that I have purchased it two times.

    This is not correct I have only purchased it once.

    - - - Updated - - -

    Bastet said:
    Did you purchase from an official Microsoft reseller (& the order was fulfilled by Amazon) or a third party seller?
    If a third party seller then the key may have been sold to others, perhaps you were the first to purchase the key so it is registered to your account. While the others have just installed the program & used the same key so those devices have appeared on your account.
    Tbh I don’t know if this is how it works but is the only thing which would explain what’s happened.
    Can you remove those other devices & see if they return?
    I have removed one, and I am waiting to see what happens
      My Computer

  7. Try3's Avatar
    Posts : 8,615
    Windows 10 Home x64 Version 21H1 Build 19043.1110
       #7

    Vidi said:
    There is something strange about this: when I find my order on Amazon, it says across the top that I have purchased it two times.
    This is not correct I have only purchased it once.
    I suggest you contact them to see what the problem is & to make sure you have not been charged twice. You can do it through Chat or phone. I think phone would be best in your case.
    www.amazon.co.uk/gp/help/customer/contact-us?

    It would also seem to be worth checking your recent Orders to see if anything else has been ordered on your account that you don't know about
    www.amazon.co.uk/gp/css/order-history?

    Best of luck,
    Denis
      My Computer

  8. Bastet's Avatar
    Posts : 1,860
    Windows 10 Pro 64bit
       #8

    I can confirm Office is genuine which is good to know.
    As you’ve removed the extra device hopefully it’ll not return.
    Check under your Amazon Orders to see if was purchased twice.

    Do you run any Office software on an Android or iDevice which may have upgraded? Does the person for whom you installed the software use any of these devices?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:45.
Find Us




Windows 10 Forums