Problem Activating Office 2019

In view of the report that the key is not valid, my guess is that you downloaded the wrong office 2019
If for instance you mistakenly downloaded the non pro version it will not accept the key
I suggest you follow this
https://support.microsoft.com/en-gb/...gnintodownload

Uninstalling your present installation of Office from settings - apps before you attempt the reinstall

Re the 7 digit / 6 digit
https://answers.microsoft.com/en-us/...9-605aca5b53cf

GracieAllen said:

HOW do I get this software activated? I KNOW the Product ID worked originally - this can't POSSIBLY be this hard. What am I doing wrong?

If your key is legitimate, you may have to call Microsoft to get the software activated. There's also the possibility of too many activations. I believe Microsoft only allows 1 PC per Office 2019 install.

Before calling Microsoft though you might try Kari's tutorial - Office License Management Tool. If that doesn't work you might give Microsoft a call.

Good luck.

I think Microsoft were called but

So I tried over the phone. It wanted wanted me to enter some HUGE bunch of numbers. There was a bunch of groups of numbers (9 groups) that I THINK it wanted me to enter, but the groups of numbers had 7 digits each and the boxes would only take 6 digits.

but on the automated line the 7 digits appear to relate to a problem with the automated line not recognising the authenticator - as per my link

GracieAllen said:

SO, I TRIED to do it using the PHONE process. on my screen was NINE groups of 7-digit numbers and NINE boxes that would hold 6-digits. - BTW: that reply "re 7-digit/6-digit with the link goes to a dead page. I just got an error.

The idiotic robot made me READ all 60+ numbers, THEN told me it was invalid and hung up.

Not clear what this means...

Macboatmaster said:

I think Microsoft were called but

but on the automated line the 7 digits appear to relate to a problem with the automated line not recognising the authenticator - as per my link

But.... There are 9 groups of 7-digit numbers (63 in all, and pulled from the software) that you need to provide. Once those number are provided, and the system deems them valid, the "robot" will read back to you a set of six alpha numeric characters (48 in all) per the 8 A-H boxes provided in order to activate said product.


(sets of numbers removed for security reasons)

If the 63 digits you provided is problematic you won't get the 48 character alpha-numeric code, and will be told the product is invalid (per the 63-digits provided). In that case you will have to speak to a live person to try and get help. Unfortunately that person is going to rely on what the system told you, so you'll have to make a convincing argument on why the system is wrong and why your product should still be activated.

Peace

I agree I misread what the problem was with the authentification

So I tried over the phone. It wanted wanted me to enter some HUGE bunch of numbers. There was a bunch of groups of numbers (9 groups) that I THINK it wanted me to enter, but the groups of numbers had 7 digits each and the boxes would only take 6 digits

.

as my colleague says - groups of 7 digits appear on the screen
when the automated phone activation asks you to provide the numbers in the groups of 7 digits each, the phone call activation then tells you a group of 6 digits which are entered in box A and then another group in box B etc


That all said, I struggle to understand how you thought you entered the numbers on the screen, as the automated system if I remember from when I used it the once for someone, tells you to read the numbers on the screen and then tells you to enter the number given to you on the phone in Box A and the B etc.

It does not matter now, but the link I sent you for the wrong amount of numbers is not dead to me it still opens, but it is not relevant to your situation.

Finally if that is the last digits of the key you used
Last 5 characters of installed product key: GCRW6
and this is how you bought these Office installations

At the time, I bought THREE "licenses". Amazon or their seller or whoever was have a little bit of a sale so I bought a license for my desktop, my laptop, and my wife's laptop. Installed Office 2019 Pro on ALL THREE computers. Each has it's OWN download file - these are .exe files that have the 25-character Product ID/key right in the filename. They're small, about 5 MB or so, and just seem to download and install Office.

I would think your chances of getting this to activate now whatever you try, even the suggested

In that case you will have to speak to a live person to try and get help. Unfortunately that person is going to rely on what the system told you, so you'll have to make a convincing argument on why the system is wrong and why your product should still be activated.

is slim, although with a purchase that had all the appearances of being genuine, including cost - source etc, Microsoft may have given you a one time key to activate it on that computer, if they thought you had been the innocent victim of an apparently valid product.

The reason I tell you I do not think you will get it to activate is that the key is
LICENSE NAME: Office 19, Office19ProPlus2019MSDNR_Retail edition

and that means
It's a retail license intended for someone paying for a MSDN subscription.
However, if Microsoft detects that the key is being abused (like reselling to people illegally), they can block the key from being used to activate anything in the future.

and you cannot legitimately but those MSDN keys on Amazon or elsewhere.

So finally perhaps

the idiotic robot made me READ all 60+ numbers, THEN told me it was invalid and hung up.

The robot was perhaps not so idiotic, as it seemed to you.