Outlook email bodies suddenly disappear/blank


  1. Posts : 59
    Windows 10 Pro
       #1

    Outlook email bodies suddenly disappear/blank


    I have a user running O365 latest version, using Outlook and Exchange (Microsoft 365 Business Standard). Everything was working fine until this afternoon when all the email bodies in his inbox either disappeared, or will only show the first line of the message body.

    I have tried everything I can find. Checked Font settings under Stationary. Tried disabling add-ins, tried starting in Safe Mode, tried to repair Office. Restarted Outlook, rebooted machine, nothing works. The AVG add-in that I've read about is not present.

    There is an email that someone else sent to both of us. We're both running the latest O365. Emails shows up fine on my end, but on his only the first line shows. He's using the preview pane, which displays the first line of emails. On emails where the entire body is blank, the Preview Pane will still show the first line of text.

    The other weird thing is if he tries to Print the email, the preview shows everything! The whole message body shows up in the print preview. But again back on the email itself, nothing. What else can I try?
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  2. Posts : 39
    Windows 10
       #2

    I have the same thing. I did some googling, and it looks like others are having the same issue
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  3. Brink's Avatar
    Posts : 58,536
    64-bit Windows 11 Pro for Workstations
       #3
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  4. Zardoc's Avatar
    Posts : 447
    Windows 10 Enterprise
       #4

    I had the same issue.

    Lines disappearing as I typed and skipped to next line.
    Seems to have fixed itself.
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  5. Try3's Avatar
    Posts : 8,746
    Windows 10 Home x64 Version 21H1 Build 19043.1110
       #5
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  6. Dav's Avatar
    Dav
    Posts : 89
    Windows 10 Pro X64
       #6

    Denis is correct.
    I posted a Microsoft fix that I used on two laptops with the same issues with blank emails and it fixed both of them.
    www.tenforums.com/microsoft-office-365/179169-outlook-365-not-displaying-full-message.html
    Post #7

    Dav
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  7. Brink's Avatar
    Posts : 58,536
    64-bit Windows 11 Pro for Workstations
       #7

    We’ve identified the root cause and are applying a fix, which will reach affected users over the next 3 to 4 hours. Users will need to restart the Outlook client to apply the fix after it's received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM UTC.

    The deployment of our fix is progressing as expected and we continue to anticipate that it'll complete on Wednesday, May 12, 2021 by 3:00 AM UTC.

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