Why can't i get my outlook contacts presented in my email address book


  1. Posts : 22
    Windows 10
       #1

    Why can't i get my outlook contacts presented in my email address book


    Windows v20H2 Microsoft 365 MSO (16.0.13901.203366) 32 bit

    I have created a new contacts folder and imported into it my email contacts from my iPhone via a csv file (Fig1). I have marked this contacts folder to be shown as an email address book.(Fig2/4). I have created a new mail profile to use these settings (Fig3) but I still can't get a new email to show the contents of the address book when to I want to make an entry into the 'To' box.

    What am I doing wrong or what am I omitting?
    Why can't i get my outlook contacts presented in my email address book Attached Files
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  2. Posts : 8,633
    Mac OS Catalina
       #2

    What program are you using for email on the desktop?
      My Computer


  3. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #3

    Catfelix,

    How to Upload and Post Screenshots and Files - TenForumsTutorials

    You'll get better responses if people can see these diagrams in your post. Honestly.

    Denis
      My Computer


  4. Posts : 22
    Windows 10
    Thread Starter
       #4

    I am using Outlook from Office 365 on Widows 10

    - - - Updated - - -

    Why can't i get my outlook contacts presented in my email address book-fig1.png Fig 1

    Why can't i get my outlook contacts presented in my email address book-fig22.png Fig 2

    Why can't i get my outlook contacts presented in my email address book-fig3.png Fig3

    Why can't i get my outlook contacts presented in my email address book-fig2.png Fig4
    Why can't i get my outlook contacts presented in my email address book Attached Files
      My Computer


  5. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #5

    The only advice I have seen on this topic is in
    Create address book - Outlook - MSSupport
    Imported Addresses are Missing from Address Book - SlipStick

    Best of luck,
    Denis
      My Computer


  6. Posts : 22
    Windows 10
    Thread Starter
       #6

    I have resolved this issue. For anyone interested the problem lay in the contacts import process. The default mapping of iPhone contacts to Outlook contacts did not include email addresses. Once this mapping is defined everything worked as it should.

    Why can't i get my outlook contacts presented in my email address book-csvmapping.png
      My Computer


  7. Posts : 66
    Windows 10 Professional 21H1
       #7

    Thank you for sharing your answer. I was having the same problem and now it is fixed thanks to your post.
      My Computer


 

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