Office 2019 suddenly lost activation after running for many months.

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  1. Posts : 47
    W 10 Pro, W 7 Pro & XP Pro.
       #1

    Office 2019 suddenly lost activation after running for many months.


    Today, while using copy & paste from a webpage to an Excel document, I got that dreaded blue screen stop.

    I restarted and repeated the operation and it failed again at the same point - when doing the paste.

    I restarted and used a copy from webpage and paste to a notepad file. Then another copy from notepad to Excel, which worked.

    That was this afternoon. This evening I opened a Word document and saw

    Office 2019 suddenly lost activation after running for many months.-cap_210316_215056_hpz.png

    Looking in control panel, I saw that the installation date has changed to today!

    Running Windows 10 Pro 64bit. V-2004. OS Build 19041.867

    Any suggestions, please.
    Attached Thumbnails Attached Thumbnails Office 2019 suddenly lost activation after running for many months.-cap_210316_220521_hpz.png   Office 2019 suddenly lost activation after running for many months.-image.png  
      My Computer


  2. Posts : 1,550
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    Unless I am mistaken, and if I am I apologise, this is a volume licensed version of Office 2019.
    Volume-licensed1808 (16.0.10372.20060)

    So if it is volume licensed, then - if it was previously activated in accordance with Microsoft conditions - for use on that computer - you should contact either the system administrator - if it is not your own personal computer OR the
    Microsoft Volume Licensing Service
    https://www.microsoft.com/Licensing/...r/default.aspx

    As I said if I have by chance misunderstood the situation then please accept my apologies
      My Computer


  3. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #3

    Where did you buy your Office 2019?

    General info at office activation error 0x4004f00c at DuckDuckGo

    Denis
      My Computer


  4. Posts : 1,550
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    Well as I see it according to the image from Control Panel it is a volume licensed edition, and that is verified from Microsoft data - as that reference 16.0.10372.20060 appears to me to be such.
      My Computer


  5. Posts : 11,180
    Windows / Linux : Arch Linux
       #5

    Hi there
    If it's genuine and you are running it according to the EULA then just phone Ms's activation line -- should be perfectly OK.

    The problem can arise when some of these copies of Office 2019 have been supplied by some more unscrupulous vendors using "Dubious KMS cracks" or other weird keygen algorithms to generate product codes.

    Cheers
    jimbo
      My Computer


  6. Posts : 47
    W 10 Pro, W 7 Pro & XP Pro.
    Thread Starter
       #6

    Macboatmaster said:
    Unless I am mistaken, and if I am I apologise, this is a volume licensed version of Office 2019.
    Volume-licensed1808 (16.0.10372.20060)
    So if it is volume licensed, then - if it was previously activated in accordance with Microsoft conditions - for use on that computer - you should contact either the system administrator - if it is not your own personal computer OR the
    Microsoft Volume Licensing Service
    https://www.microsoft.com/Licensing/...r/default.aspx
    Many thanks for your reply. I knew about companies having a company wide licence, but did not know that it was called volume licencing.

    It would appear that this is what I've bought as a private person for a single computer licence. I've bought from this company for a number of years without any previous problems.

    It was purchased on 20th February 2020 on-line, with an e-mailed Microsoft download website and Product Key. Installed the same day without any problems, until yesterday.

    Using the original Product Key today, and it's back working again.

    I remember a problem recently when on starting Windows 10 Pro, an error panel popped-up, advising me of a problem with OneNote. (This must be a 'phone home' activity running in the background.) On investigating, I found that all Office programs failed to run. I assumed at the time that this was yet-another-Windows-update, that messed-up an existing working program.

    Much Googling and I found a Microsoft website to help.

    <support.microsoft.com/en-us/office/repair-your-office-installation- + a lot of Hex code>

    I followed the instructions and it did an on-line automatic download, which got Office working again. The Product Key was not required for this.

    I use ScreenPresso and kept a screen dump. Looking today and I see that the date was 19th February 2021.

    Exactly a year after installation. So did Microsoft do this deliberately?

    Problem, for now solved. Many thanks.

    Alan.
      My Computer


  7. Posts : 1,550
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #7

    I think like windows 10 it is a question of the original install date of 10 - as against the install date shown when a new version update has been installed
    Find Windows 10 Original Install Date and Time

    I appreciate is not 10 but Office - I suspect the principle is the same in that the installed date shown in programs and features is often changed from the actual original install date
    Installed programs - wrong install dates


    Re the actual original problem
    It would appear that this is what I've bought as a private person for a single computer licence. I've bought from this company for a number of years without any previous problems.
    It was purchased on 20th February 2020 on-line, with an e-mailed Microsoft download website and Product Key. Installed the same day without any problems, until yesterday.
    I suspect, although I may be wrong that you will encounter further problems, with the Office remaining activated
    If you do, a very good indicator is the amount paid for it
    If your Office product key doesn’t work, or has stopped working, you should contact the seller and request a refund. If you bought a product key separate from the software, it’s very possible the product key was stolen or otherwise fraudulently obtained, and subsequently blocked for use. Unfortunately, there are many dishonest sellers who offer stolen, abused, or otherwise unauthorized Microsoft product keys for sale. Sometimes these product keys are printed on counterfeit labels or cards with a download link to Microsoft software, and sometimes they’re distributed with software media that is unauthorized for resale, such as promotional media, original equipment manufacturer reinstallation media, or other Microsoft program-specific media.
    What often happens is that the VLK is accepted by the Microsoft validation servers, until the automated software checking realises that the number of activations on the VLK and the hardware hashes of the computers on which it is used cannot be correct. When that happens the VLK is blocked by Microsoft.

    As I said I am not certain - it is in the finer detail and area outside of my knowledge.

    Hope if necessary you get it sorted one way or another - if you do have problems.
      My Computer


  8. Posts : 47
    W 10 Pro, W 7 Pro & XP Pro.
    Thread Starter
       #8

    Macboatmaster said:
    I suspect, although I may be wrong that you will encounter further problems, with the Office remaining activated

    What often happens is that the VLK is accepted by the Microsoft validation servers, until the automated software checking realises that the number of activations on the VLK and the hardware hashes of the computers on which it is used cannot be correct. When that happens the VLK is blocked by Microsoft.
    I fully support manufacturers need to protect their products, but I'm now finding that there is too much over-protection that causes genuine users problems.

    Price can be an indicator (if it looks too cheap then beware!) but this is not always correct.

    In February 2020, when I registered Office, MS should have displayed, "This licence is only for computers within the XYZ Group of companies. If not then return the product to where it was purchased from."

    So MS are to some extent at fault.

    As for prices, I got out of the PC business after almost a quarter of a century, when the trade price for a computer I paid direct from the manufacturer (I had their dealership), was MORE than PCWorld on the high street, was charging less than I paid.

    Thanks again.
      My Computer


  9. Posts : 1,550
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #9

    Cheers
    Please understand that I was not implying that your Office, with the purchase you made was NOT in full legal use on that computer
    I was only trying to highlight to you the facts.
    As I said
    Hope if necessary you get it sorted one way or another - if you do have problems.
      My Computer


  10. Posts : 47
    W 10 Pro, W 7 Pro & XP Pro.
    Thread Starter
       #10

    Macboatmaster said:
    Please understand that I was not implying that your Office, with the purchase you made was NOT in full legal use on that computer
    I have no argument with you. We both don't know if my legally purchased Office is fully legal.

    I have found your handling of my problem very professional.


    Incidentally, I'm replying on my new Panasonic, that I'm starting to setting-up. Chrome was my first installation of many.

    My dilemma is do I purchase another Office from the same supplier.

    I bought the other copy, because Microsoft would not register my old Office 2010 on a replacement laptop - said it was too old!

    Alan.
      My Computer


 

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