Office 2019 suddenly lost activation after running for many months.  

Today, while using copy & paste from a webpage to an Excel document, I got that dreaded blue screen stop.

I restarted and repeated the operation and it failed again at the same point - when doing the paste.

I restarted and used a copy from webpage and paste to a notepad file. Then another copy from notepad to Excel, which worked.

That was this afternoon. This evening I opened a Word document and saw



Looking in control panel, I saw that the installation date has changed to today!

Running Windows 10 Pro 64bit. V-2004. OS Build 19041.867

Any suggestions, please.

Hi there
If it's genuine and you are running it according to the EULA then just phone Ms's activation line -- should be perfectly OK.

The problem can arise when some of these copies of Office 2019 have been supplied by some more unscrupulous vendors using "Dubious KMS cracks" or other weird keygen algorithms to generate product codes.

Cheers
jimbo

Macboatmaster said:

Unless I am mistaken, and if I am I apologise, this is a volume licensed version of Office 2019.
Volume-licensed1808 (16.0.10372.20060)
So if it is volume licensed, then - if it was previously activated in accordance with Microsoft conditions - for use on that computer - you should contact either the system administrator - if it is not your own personal computer OR the
Microsoft Volume Licensing Service
https://www.microsoft.com/Licensing/...r/default.aspx

Many thanks for your reply. I knew about companies having a company wide licence, but did not know that it was called volume licencing.

It would appear that this is what I've bought as a private person for a single computer licence. I've bought from this company for a number of years without any previous problems.

It was purchased on 20th February 2020 on-line, with an e-mailed Microsoft download website and Product Key. Installed the same day without any problems, until yesterday.

Using the original Product Key today, and it's back working again.

I remember a problem recently when on starting Windows 10 Pro, an error panel popped-up, advising me of a problem with OneNote. (This must be a 'phone home' activity running in the background.) On investigating, I found that all Office programs failed to run. I assumed at the time that this was yet-another-Windows-update, that messed-up an existing working program.

Much Googling and I found a Microsoft website to help.

<support.microsoft.com/en-us/office/repair-your-office-installation- + a lot of Hex code>

I followed the instructions and it did an on-line automatic download, which got Office working again. The Product Key was not required for this.

I use ScreenPresso and kept a screen dump. Looking today and I see that the date was 19th February 2021.

Exactly a year after installation. So did Microsoft do this deliberately?

Problem, for now solved. Many thanks.

Alan.

Macboatmaster said:

I suspect, although I may be wrong that you will encounter further problems, with the Office remaining activated

What often happens is that the VLK is accepted by the Microsoft validation servers, until the automated software checking realises that the number of activations on the VLK and the hardware hashes of the computers on which it is used cannot be correct. When that happens the VLK is blocked by Microsoft.

I fully support manufacturers need to protect their products, but I'm now finding that there is too much over-protection that causes genuine users problems.

Price can be an indicator (if it looks too cheap then beware!) but this is not always correct.

In February 2020, when I registered Office, MS should have displayed, "This licence is only for computers within the XYZ Group of companies. If not then return the product to where it was purchased from."

So MS are to some extent at fault.

As for prices, I got out of the PC business after almost a quarter of a century, when the trade price for a computer I paid direct from the manufacturer (I had their dealership), was MORE than PCWorld on the high street, was charging less than I paid.

Thanks again.

Macboatmaster said:

Please understand that I was not implying that your Office, with the purchase you made was NOT in full legal use on that computer

I have no argument with you. We both don't know if my legally purchased Office is fully legal.

I have found your handling of my problem very professional.


Incidentally, I'm replying on my new Panasonic, that I'm starting to setting-up. Chrome was my first installation of many.

My dilemma is do I purchase another Office from the same supplier.

I bought the other copy, because Microsoft would not register my old Office 2010 on a replacement laptop - said it was too old!

Alan.