Office 2019 suddenly lost activation after running for many months.

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  1. Posts : 1,550
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #11

    That strange because I am still using Office 2010 Professional on one of my computers with 10

    How much of Office do you need because in case you do not know, and do not mind using online - Office online is free , but only word excel and powerpoint
    You can create your docs and still store them on your local computer, as against just online. Needs a Microsoft account.

    https://www.microsoft.com/en-gb/micr...ne-for-the-web.

    I could not really advise on - should you purchase from the same supplier.

    I have set up 10 for a friend who did not have office and have used Libre
    How to Get Microsoft Office for Free
      My Computer


  2. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #12

    Landyman said:
    I bought the other copy, because Microsoft would not register my old Office 2010 on a replacement laptop - said it was too old!
    Alan,

    I activated Office 2007 on a new computer only a few months ago. There should be no problem with your Office 2010 activating. What happened?

    You had uninstalled the trial version that was probably bundled with your new computer first?
    Otherwise your activation could have mistakenly been an attempt to activate that new bundled version using your old Office 2010 key - hence the failure.
    - The existence of the bundled new version might have misrouted the activation request to be for that new Version.
    - There have been reports of this before.

    Personally, I'd uninstall all versions of Office then install just the Office 2010 I was interested in and try activation again.
    Uninstall Office from a PC - Office Support
    Manually uninstall Office, Apps - OfficeSupport


    Best of luck,
    Denis
      My Computer


  3. Posts : 47
    W 10 Pro, W 7 Pro & XP Pro.
    Thread Starter
       #13

    Try3 said:
    I activated Office 2007 on a new computer only a few months ago. There should be no problem with your Office 2010 activating. What happened?
    No idea Denis. But you may have found the reason why.

    The 2010 key would not work so used the phone to activate. MS offered a discount on 365, which I rejected and then rejected the offer of 2019.

    I see that this new laptop has Office in the start list.

    I'll investigate putting 2010 on this laptop.

    Many thanks.

    Alan.
      My Computer


  4. Posts : 1,156
    Windows 10 Pro 64-bit v21H2
       #14

    I bought Office 2010 University in 2012 because I was taking Office 2010 certification classes then. Actually this was then same as Office 2010 Professional. This version of Office was good for two computers (desktop + laptop). I only stopped using it because I wanted a more up to date version of Office. I bought two copies of Office 2019 Professional Plus in April 2020. They both seem to working OK so far.

    When I bought my laptop two years ago I went to install Office 2010 on it. This is the same one I bought in 2012. I could not activate it. Then I found the following website:

    "Telephone activation is no longer supported for your product" error when activating Office
    https://support.microsoft.com/en-us/...rs=en-us&ad=us

    A couple months ago I installed Office 2007 Standard on another computer I have. I don't recall having any problems installing or activating it.
      My Computers


  5. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #15

    Alan,

    You might try the solution provided in
    You maybe a victim of piracy Office 2019 - TenForums

    Denis
      My Computer


 

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