Office 2019 picking up old account


  1. Posts : 2
    Windows 10 Home
       #1

    Office 2019 picking up old account


    I'm trying to set-up a new laptop for my niece that I purchased and it had windows 10 in S mode that I turned off so now im running normal Home.

    As this isnt my laptop I'm setting it up with no accounts signed in etc but i needed a temp account to get it out of S mode. I did this and as far as i can tell removed it from "email & accounts" and anywhere else.

    I'm now trying to install office 2019 home and student but its picking up this temp account I used and i dont know how to stop it. Here is a picture after ive installed showing it picking up this temp account

    Office 2019 picking up old account-account.jpg

    How do i stop this? I've even tried to use this microsoft office uninstaller to remove all files

    https://support.microsoft.com/en-gb/...rs=en-gb&ad=gb
      My Computer


  2. Posts : 1,765
    Windows 10 Home
       #2

    Did you run the tool in Option 2 of your link with internet disconnected? Then install Office 2019 with internet still disconnected. Once you re-connect internet, user can sign-in with their credentials. Good Luck
      My Computer


  3. Posts : 2
    Windows 10 Home
    Thread Starter
       #3

    Didn't work unfortunately. I just cannot figure out where it is picking up this sign in information from. I hoping to not sign into office at all and have it just as an application she can launch and not sign into.
      My Computer


  4. Posts : 565
    Windows 10 Professional 64-bit
       #4

    Did you actually close the 'Findlay' account? See https://support.microsoft.com/en-us/...1-d9d668849979
      My Computers


 

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