Office 2019 picking up old account  


  1. Posts : 2
    Windows 10 Home
       #1

    Office 2019 picking up old account


    I'm trying to set-up a new laptop for my niece that I purchased and it had windows 10 in S mode that I turned off so now im running normal Home.

    As this isnt my laptop I'm setting it up with no accounts signed in etc but i needed a temp account to get it out of S mode. I did this and as far as i can tell removed it from "email & accounts" and anywhere else.

    I'm now trying to install office 2019 home and student but its picking up this temp account I used and i dont know how to stop it. Here is a picture after ive installed showing it picking up this temp account

    Office 2019 picking up old account-account.jpg

    How do i stop this? I've even tried to use this microsoft office uninstaller to remove all files

    https://support.microsoft.com/en-gb/...rs=en-gb&ad=gb
      My Computer


  2. Posts : 1,773
    Windows 10 Home
       #2

    Did you run the tool in Option 2 of your link with internet disconnected? Then install Office 2019 with internet still disconnected. Once you re-connect internet, user can sign-in with their credentials. Good Luck
      My Computer


  3. Posts : 2
    Windows 10 Home
    Thread Starter
       #3

    Didn't work unfortunately. I just cannot figure out where it is picking up this sign in information from. I hoping to not sign into office at all and have it just as an application she can launch and not sign into.
      My Computer


  4. Posts : 565
    Windows 10 Professional 64-bit
       #4

    Did you actually close the 'Findlay' account? See https://support.microsoft.com/en-us/...1-d9d668849979
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:12.
Find Us




Windows 10 Forums