OneDrive Locked - Can't Be Unlocked


  1. Posts : 13
    Windows 10 Enterprise 64-bit
       #1

    OneDrive Locked - Can't Be Unlocked


    I try to connect to my OneDrive and get a message that it's locked. Okay, so I follow the directions to unlock it. I get to the screen where it says to enter my cell phone number to get a code to unlock. I enter my cell number, press the 'Send Code' link - and nothing. It doesn't send a code. As far as I can tell, it does nothing at all. It clicks like it's a link of some sort, but it doesn't send a code at all. Tried three different cell numbers, and it didn't work for any of them.


    I've tried all MS' help options, none of them give any help and, of course, I can't actually get hold of anybody at Microsoft to talk to.


    How do I get my OneDrive unlocked?OneDrive Locked - Can't Be Unlocked-error.jpg
      My Computer


  2. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #2

    Don't know if you solved this, but the phone number needs be the one associated with your Microsoft Account. Otherwise anyone can access your account by simply providing their own phone number.
      My Computers


  3. Posts : 13
    Windows 10 Enterprise 64-bit
    Thread Starter
       #3

    sygnus21 said:
    Don't know if you solved this, but the phone number needs be the one associated with your Microsoft Account. Otherwise anyone can access your account by simply providing their own phone number.
    Thanks, but I believe that's incorrect. MS' own documentation states that if the phone tied to the account can't receive SMS messages for any reason, then use the number of another phone, like a friends'.

    Also, I've tried the phone tied to the account (among others).
      My Computer


  4. Posts : 914
    Windows 10 Pro 64bit 22H2 19045.3324
       #4

    Budfudder said:
    Also, I've tried the phone tied to the account (among others).
    Something to consider if you haven't already is install Microsoft's Authenticator App on the phone, run the set up and associate it with your MS account and phone number and see if that might help.


    https://www.microsoft.com/en-us/account/authenticator
      My Computers


  5. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #5

    Budfudder said:
    Thanks, but I believe that's incorrect. MS' own documentation states that if the phone tied to the account can't receive SMS messages for any reason, then use the number of another phone, like a friends'.

    Also, I've tried the phone tied to the account (among others).
    You have a link to that specific documentation cause I don't believe that's the case.

    Security info confirms your identity

    Security info is an alternate contact email address or phone number that you add to your account. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. When you give the code back to us, we know that you’re really you so we can help get you back into your Microsoft account.

    We use your security info only to verify your identity if you're accessing personal information or if we detect a problem with your account
    .
    Microsoft account security info & verification codes

    At the end of the day I don't think you can not just use any phone number since Microsoft uses it as a way of verifying you own the account. If you don't want to use a phone number you can use email instead.

    BTW, when you got the notification, was there a phone number / part of a phone already populated there?

    Also, are you using two factor authentication - Microsoft Authenticator? If so, have you checked the Authenticator app?
    Last edited by sygnus21; 28 Feb 2021 at 20:05.
      My Computers


  6. Posts : 13
    Windows 10 Enterprise 64-bit
    Thread Starter
       #6

    sygnus21 said:
    You have a link to that specific documentation cause I don't believe that's the case.

    Microsoft account security info & verification codes

    At the end of the day I don't think you can not just use any phone number since Microsoft uses it as a way of verifying you own the account. If you don't want to use a phone number you can use email instead.

    BTW, when you got the notification, was there a phone number / part of a phone already populated there?

    Also, are you using two factor authentication - Microsoft Authenticator? If so, have you checked the Authenticator app?
    From the email MS sent me today about how to unlock my OneDrive (my bold italics):

    -------------------------------------------------------------------------------------
    You should be able to reactivate your account by verifying you are the account owner.

    - log into the account via https://login.live.com

    - on the screen that says “Your account is temporarily blocked,” click “Continue” to proceed to the next screen

    - You will then be asked to send a verification code via text message.
    - In the field shown, you can enter any phone number you have access to that is able to receive text messages. The phone number used in this case does not need to be one that is already on the account. If you do not have a phone number that is able to receive texts, consider asking a trusted friend or family member to receive the text for you on their phone number. The number used for this procedure will not be saved on the account. If you receive a message that the usage limit for that phone has been exceeded, please try a different phone number or try the next day.
      My Computer


  7. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #7

    Ok, well there you go. I did also state you needed to prove the account was yours...

    "You should be able to reactivate your account by verifying you are the account owner."

    BTW, I seem to have missed that your account was locked. That makes a difference. Yeah, I see the title, it just didn't register you Microsoft Account was locked.

    Peace
      My Computers


 

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