Had to reinstall Win 10/Office 365 on new drive

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  1. Posts : 63
    Windows 10 Pro
       #1

    Had to reinstall Win 10/Office 365 on new drive


    I installed Windows 10 Pro 20H2 and Microsoft 365 on a new SSD. I'd like to get my contacts/address book from the old HD. What folder is it located in on the old drive?
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  3. Posts : 63
    Windows 10 Pro
    Thread Starter
       #3

    Unfortunately, I am unable to boot from the old HD, and thus am unable to export the contacts from Outlook on the old drive. I can, however, access the old drive, which is in a USB dock. All attempts at repairing the old HD were unsuccessful.

    When I installed Office on the new SSD, I was able to recreate my email accounts and then access all my old emails by using the same PST file from the old HD. But the contacts were not there when I clicked on ADDRESS BOOK. The dialog box was completely blank.
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  4. SoFine409's Avatar
    Posts : 1,435
    Win10 Pro
       #4

    So now it sounds like you’re using an IMAP account. Take a look here under the IMAP section. It sound like it should work for you.
    Backing up the Address Book (and how to restore it when needed) - MSOutlook.info
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  5. Posts : 63
    Windows 10 Pro
    Thread Starter
       #5

    Thanks for the suggestion.

    I am using POP, not IMAP. I have a backup of CONTACTS that I made almost 2 years ago. I have restored that, but there are many entries that I've added since then.

    I also tried to import from the current PST file, but I get an error saying it's already in use.

    Still hoping for some way to recover the most recent CONTACTS.
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  6. Paul Black's Avatar
    Posts : 15,099
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #6

    Hello @KenY7744,

    KenY7744 said:
    Unfortunately, I am unable to boot from the old HD, and thus am unable to export the contacts from Outlook on the old drive. I can, however, access the old drive, which is in a USB dock. All attempts at repairing the old HD were unsuccessful.

    I don't know if this will help, but you could use a Linux Live USB/DVD to see if that can extract your information . . .

     Linux Live USB/DVD

    A Linux Live USB/DVD is a good method of retrieving data from an otherwise un-bootable drive or if you are having other drive difficulties.

    Basically . . .

    [1] Download the Linux ISO - I always use Linux Mint although there are others available.
    [2] Create a Bootable USB/DVD [ media ] using Rufus for example => Rufus.
    [3] Boot the media.
    [4] Copy the files from the OS to an external HDD/SSD or USB.

    > Download Linux Mint 20 Ulyana

    Just a thought!

    I hope this helps!
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  7. Posts : 63
    Windows 10 Pro
    Thread Starter
       #7

    Thanks for the suggestion, Paul.

    But I think you may have missed the part where I said that, even though the old HD won't boot up into Windows, it is accessible via a USB docking device. So, I can read or copy files from the old HD to the new SSD; it just won't boot.

    [BTW; how do I include a quote from the post I'm responding to, other than copying/pasting?]
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  8. Paul Black's Avatar
    Posts : 15,099
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #8

    Hello @KenY7744,

    KenY7744 said:
    But I think you may have missed the part where I said that, even though the old HD won't boot up into Windows, it is accessible via a USB docking device. So, I can read or copy files from the old HD to the new SSD; it just won't boot.

    Yes you are right!

    KenY7744 said:
    [BTW; how do I include a quote from the post I'm responding to, other than copying/pasting?]

    There is a Quote button on the bottom right of the post you want to Quote.

    I hope this helps.
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  9. Posts : 63
    Windows 10 Pro
    Thread Starter
       #9

    Paul Black said:
    Hello @KenY7744,
    Yes you are right!
    There is a Quote button on the bottom right of the post you want to Quote.
    I hope this helps.
    Thanks for clueing me into the Quote. If it was a snake, it woulda bit me.
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  10. mngerhold's Avatar
    Posts : 842
    W10-2009 19042.1348
       #10

    KenY7744 said:
    When I installed Office on the new SSD, I was able to recreate my email accounts and then access all my old emails by using the same PST file from the old HD. But the contacts were not there when I clicked on ADDRESS BOOK. The dialog box was completely blank.
    I am afraid that if you don't have a recent backup of your contacts, you may be out of luck - see Don't risk losing your Contacts and Calendar when using IMAP in Outlook 2013, 2016, 2019, or Office 365 - MSOutlook.info

    I am using Outlook 2010, and thought I knew my contacts were being saved in my local .pst file - that may be the case, but Outlook itself does not make that easy to confirm: it seems that when Outlook says that my contacts are stored in \\outlook_mng that means my .pst file (I hope!).
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