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Microsoft Office 365, 2 installs on same device claim
Hello WindowsTen Forum,
First, some specs.
- Microsoft Windows 10 20H2 Build 19042.685 - 64bit
- Microsoft 365 MSO 16.0.13530.20132 - 64bit
I have Microsoft Office 365 installed on 3 different devices. On my Microsoft account, it's recorded I have 4 installs, 2 of the installs are on the same device, but there is one install on this device. Not being specific, the records are as such:
PC-01 Microsoft Windows 10 Home................Sign outI have thrice contacted Microsoft's interactive support, who instructed me, to log off both devices, online and on my device, reboot the device, then log on to Microsoft 365. It always comes back as such.
PC-02 Microsoft Windows 10 Pro....................Sign out
PC-03 Microsoft Windows 10 Pro....................Sign out
PC-02 Microsoft Windows 10 Pro....................Sign out
I'm offered 6 separate device installs for my account, yet I'm left with 2. It's not a tragedy, nor a show stopper, is there anyway I can get Microsoft's records to reflect the actual installs?
I have more than three times, signed out online, and on my devices, log on (just once), to no avail, I prefer not to again.
Thanks and regards,
- njc9