Outlook Contacts - unable to delete contacts linked to another email


  1. Posts : 868
    Windows 10 x64
       #1

    Outlook Contacts - unable to delete contacts linked to another email


    I have a few email accounts. In trying to accomplish something I have been messing up the contacts.


    Now there are 2 identical entries in Outlook Contacts (both empty)

    Contacts some-email-address
    Contacts some-email-address

    The email address linked to these contacts is still valid and used for receiving mail only. Very sporadically used for sending - maybe a few times a year.
    The contacts are empty, rightfully so.

    I wanted to delete one, but got a warning "Cannot delete this folder" blah blah.

    Any suggestions?

    Outlook Contacts - unable to delete contacts linked to another email-snagit-15122020-113702.png
      My Computer


  2. Posts : 30,613
    Windows 10 (Pro and Insider Pro)
       #2

    Which version of Outlook do you have?

    Not sure if this could help, worth a try. Learned that there is a safe mode option for Outlook (press Control and click on Outlook icon)

    Then try to delete the Contacts folder again
      My Computers


  3. Posts : 868
    Windows 10 x64
    Thread Starter
       #3

    Thank you!
    Indeed, that solved the matter: launch Outlook whilst pressing the ctrl-key to get into the safe mode,

    When selecting 'folder-view' (the ... - three dots at the bottom) I found out that the Contacts-folder I wanted to delete was in fact within the Contacts-folder, i.e. as a subfolder. Long story how it got there.

    Note: r-click the folder > Delete still did not work.

    Selected the subfolder in question and dragged it over to the Delete Items-folder and emptied that one.
    (btw: within the delete folder nothing was visible)

    Matter solved.

    Thanks again!
      My Computer


  4. Posts : 30,613
    Windows 10 (Pro and Insider Pro)
       #4

    tfwul said:
    Thank you!
    Indeed, that solved the matter: launch Outlook whilst pressing the ctrl-key to get into the safe mode,

    When selecting 'folder-view' (the ... - three dots at the bottom) I found out that the Contacts-folder I wanted to delete was in fact within the Contacts-folder, i.e. as a subfolder. Long story how it got there.

    Note: r-click the folder > Delete still did not work.

    Selected the subfolder in question and dragged it over to the Delete Items-folder and emptied that one.
    (btw: within the delete folder nothing was visible)

    Matter solved.

    Thanks again!
    Glad you solved it
      My Computers


 

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