Cancel MS 365 Subscription

metromiami74 said:

I am running latest version of Win 10 Pro.
I am currently using a trial sub of MS 365 Family. I want to cancel this, however, when I try it comes back with the following:
"WE CANNOT CANCEL YOUR SUBSCRIPTION"
"You've already paid for your MS 365 Family subscription which expires automatically on 10/16/20."
This is a TRIAL. I have not paid anything for it. I do have another subscription under a different email altogether which I do want to keep. That one has been paid on 9/22/20.
What does one sub have to do with the other? and why can't I just cancel the trial which would solve the problem for me. Any help would be appreciated. Than you.

Well if it will expire on 10/16/20 Just do not renew it? I mistakenly subscribed to it and I was able to cancel it but it was only after 2 hours.. Call MS.

You may not have paid yet, if your calculation of date is correct, but of course when you took the free trial you provided the payment method.
Unless for some reason Microsoft have confusedf the paid for version with the free trial version - you simply go as here
https://www.microsoft.com/en-gb/microsoft-365/try

[1] You are asked to provide credit card information to help ensure that you do not experience any interruptions with your service once your trial ends. Your credit card will not be billed until the end of the trial period. You can cancel at any time during the trial period by clicking ‘Turn off recurring billing’ in My Account.

I do not of course know if that is how you did try to cancel
https://www.microsoft.com/en-gb/micr...ot:overviewtab

After your 1-month free trial, Microsoft 365 Family is £79.99 per year. Credit card required. Cancel at any time to stop future charges.1

However the only people who can sort it out for you is Microsoft, as no one else, I suspect and certainly - not me- can know what has actually happened.

May I suggest you send a contact to Microsoft asking them