Outlook opens and then closes

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  1. Posts : 630
    Windows 10 PRO 64Bit
       #1

    Outlook opens and then closes


    My operating system is Windows 10 Pro V2004 19041.388 and I am using Microsoft 365 V2006 build 13001-20384. This strange Outlook behavior started this morning - Outlook opens for about a second and then closes. I have done the full online repair and get the same result. I am able to start Outlook in safe mode and I don't see any problems there.

    Anyone have any suggestions?
    Thanks,
    Ak
      My Computer


  2. Posts : 516
    Windows 10 Enterprise
       #2

    It's a bad office update.

    open cmd or PowerShell, run:

    cd “\Program Files\Common Files\microsoft shared\ClickToRun”

    Add:

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    Should fix until good update.
      My Computer


  3. Posts : 516
    Windows 10 Enterprise
       #3

    Edit, Don't use the one below. That one crashes also.

    officec2rclient.exe /update user updatetoversion=16.0.13001.20266

    This version also crashes
      My Computer


  4. Posts : 84
    Windows 11 Pro (21H2)
       #4

    My Outlook fix


    I just opened Outlook as "Administrator" fixed it , and opens ok now in normal user mode.
    Microsoft 2016 V2006 build 13001-20384
      My Computers


  5. Posts : 27,520
    Windows 10 Pro x64 Version 21H1
       #5

    A fix is being rolled out according to their twitter account @msft365status. The post said to expect it to be available for everyone in next couple of hours. No details yet on how we would see fix, office updates, window update ...

    Outlook opens and then closes-image.png
      My Computer


  6. Posts : 516
    Windows 10 Enterprise
       #6

    The fix has been applied. At least in my region.
      My Computer


  7. Posts : 27,520
    Windows 10 Pro x64 Version 21H1
       #7

    Must have been something on server. I did not realize it checks in even if you are not using some MS email account.


    People are reporting it is fixed but did not perform any updates.
      My Computer


  8. Posts : 630
    Windows 10 PRO 64Bit
    Thread Starter
       #8

    Thanks for all those replies. I just checked to see if there was a Microsoft 365 or Windows update and there were none. I tried Outlook again and it worked. I guess every time Outlook starts up, it needs some approval from Microsoft.

    Ak
      My Computer


  9. BKB
    Posts : 1
    Microsoft
       #9

    Caledon Ken said:
    A fix is being rolled out according to their twitter account @msft365status. The post said to expect it to be available for everyone in next couple of hours. No details yet on how we would see fix, office updates, window update ...

    Outlook opens and then closes-image.png
    Have they come out with the update to this yet?
      My Computer


  10. Posts : 27,520
    Windows 10 Pro x64 Version 21H1
       #10

    They fixed something server side.

    The person I was helping here in Ontario had theirs working by 6:00pm local time yesterday. They did nothing to their device.


    Is yours still doing the same thing. If so something else that can happen is Outlook doesn't actually closed correctly. Look through task manager and see if you see Outlook. If so end task and then try starting.
      My Computer


 

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