Office 365 subscription changed to MS Office Pro Plus 2016


  1. Posts : 360
    win 10
       #1

    Office 365 subscription changed to MS Office Pro Plus 2016


    After upgrading to 20152.1 my Office 365 has changed to MS Office Pro Plus 2016 and is requiring activation
    If I select Change license option then my valid MS Office 365 license is presented but nothing appears to happen when I select it and click next (it stays as MS Office Pro Plus 2016)
    I have tried both online & offline Office repair
    I have uninstalled Office 365 and reinstalled
    How do I revert to Office 365?
    What has happened?
      My Computer

  2. awalt's Avatar
    Posts : 72
    Windows 10 Pro
       #2

    I have both licenses on my account, if it was me I would try this if you have not already done this:

    1. Open Word, and sign out (it may be top right corner, find your account avatar, click it, the I see 3 dots, click them and click 'sign out'). It may be somewhere else on Word 2016. I think it's important to be signed out of Office.
    2. Uninstall all Office apps
    3. Go to Office 365 Login | Microsoft Office, sign in with your account that has the 365 subscription, and install Office 365, then activate it. You can see exact instructions here - https://support.microsoft.com/en-us/...2-23adc4716658.

    that should do it...
      My Computer


  3. Posts : 360
    win 10
    Thread Starter
       #3

    awalt said:
    that should do it...
    Thank you awalt but this didn't fix it :-(

    - - - Updated - - -

    Rolled back to 20150 and issue still there!
    Ran Office 2019 and Office 2016: Activation Troubleshooter which appears to have fixed the issue
    https://support.microsoft.com/en-us/...5-5344fedc4380
    Step 4/Office 2019 and Office 2016: Use the Activation Troubleshooter (non-subscription Office products)
      My Computer


 

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