Office 365 subscription changed to MS Office Pro Plus 2016

  1. Posts : 449
    win 10

    Office 365 subscription changed to MS Office Pro Plus 2016

    After upgrading to 20152.1 my Office 365 has changed to MS Office Pro Plus 2016 and is requiring activation
    If I select Change license option then my valid MS Office 365 license is presented but nothing appears to happen when I select it and click next (it stays as MS Office Pro Plus 2016)
    I have tried both online & offline Office repair
    I have uninstalled Office 365 and reinstalled
    How do I revert to Office 365?
    What has happened?
      My Computer

  2. Posts : 75
    Windows 10 Pro

    I have both licenses on my account, if it was me I would try this if you have not already done this:

    1. Open Word, and sign out (it may be top right corner, find your account avatar, click it, the I see 3 dots, click them and click 'sign out'). It may be somewhere else on Word 2016. I think it's important to be signed out of Office.
    2. Uninstall all Office apps
    3. Go to Office 365 Login | Microsoft Office, sign in with your account that has the 365 subscription, and install Office 365, then activate it. You can see exact instructions here -

    that should do it...
      My Computer

  3. Posts : 449
    win 10
    Thread Starter

    awalt said:
    that should do it...
    Thank you awalt but this didn't fix it :-(

    - - - Updated - - -

    Rolled back to 20150 and issue still there!
    Ran Office 2019 and Office 2016: Activation Troubleshooter which appears to have fixed the issue
    Step 4/Office 2019 and Office 2016: Use the Activation Troubleshooter (non-subscription Office products)
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:24.
Find Us

Windows 10 Forums