Office 2019 or ( VS) office 365

In addition to the technical issues referred to, do check Microsoft account - check activity just in case all that is happening is that MS want to check that your logins are genuine.

Denis

OK, we need some clarifications....

Pantz said:

i am having issues with my outlook cannot connect to server,

Are you talking about the desktop app?

Also, what do you mean by "outlook cannot connect to server"? I'm sure you mean your email account connected to Outlook? If so, have you checked that the server settings are correct? Is this POP or IMAP?

Pantz said:

windows keeps asking for passwords for my outlook account

Going back to the above on the email account - is it Windows that's asking for a password or Outlook itself? If Outlook, are you sure it's not asking about the "email account password"?

Pantz said:

i would like to make sure everything is working before i make a purchase of 365

Wait hold up... What Outlook version are you using???

Pantz said:

PS i also keep getting this error code Error code 0x800704cf

Was hoping a network reset would solve that. You could see this YouTube video, but...

Sorry if these questions seems simple, but we don't know what you know.

Thanks.

Pantz said:

3. is it Windows that's asking for a password or Outlook itself ) it is windows asking for the password for 3 for my 5 accounts

I think there's a terminology issue here

For "Windows" - You can only be logged into Windows with one account at a time so it's curious as to why it would be asking for passwords for the other accounts when you're already logged into "Windows"? That makes no sense.

I think (hope) you actually mean the "email account" - different from the OS (Windows) account. I notice you have 5 "email accounts", and each account should have its own password (unless you set them up to use the same password).

With that - are you sure it isn't the "email accounts" that asking for a password???

Pantz,

Those diagrams do not seem to have posted as you had intended. The error dialog is not visible.

If you want to post diagrams of any kind in the forum then here is the set of guidance articles. Just select the appropriate tool for any particular job.

A basic guide to using the Snipping tool - TenForums

Take a screenshot- TenForumsTutorials
Take a screen snip with Snip and Sketch - TenForumsTutorials
Steps Recorder - TenForumsTutorials

and for photos How to tidy up computer screen photo - TenForums

How to upload and post screenshots and files - TenForumsTutorials
How to remove a screenshot or image from a TenForums post - TenForumsTutorials

How to post a screenshot of Disk management - TenForumsTutorials

Denis

Pantz said:

Hello Everyone well i am back again, i am having issues with my outlook cannot connect to server, i thought i fixed it yesterday, but its not connecting again today , i have reset the network, windows keeps asking for passwords for my outlook account, and i am sure the passwords are correct i would like to make sure everything is working before i make a purchase of 365 ,
Thanks in advance
PS i also keep getting this error code Error code 0x800704cf

I get that exact same issue with the dialog box keeps asking for passwords, i stop by disabling Norton anti Spam this is just for POP accounts won't work for IMAP account or secure POP accounts. If you useing Norton go into the setting and uncheck AntiSpam

Not to be contrary, but that may work for you, but I seriously doubt Norton is the issue here. Add that the OP never even mentioned any AV usage. Also, if that were the case, did you check Norton's Firewall settings???

Anyway still awaiting the OP's clarification on what they mean by "Windows" passwords.

sygnus21 said:

Not to be contrary, but that may work for you, but I seriously doubt Norton is the issue here. Add that the OP never even mentioned any AV usage. Also, if that were the case, did you check Norton's Firewall settings???

Anyway still awaiting the OP's clarification on what they mean by "Windows" passwords.

Yes actually with Norton installed, The AntiSpam is a plugin for Outlook desktop. This Plug in only works for POP accounts that are not Secure. And yes it will cause this issue of Outlook having pop ups that continue asking for email account passwords. If you put in the password it will ask for another email account password, its a never ending error that goes on until you disable the Anti Spam feature. This is a well know error on the Norton Support Forum. the plugin can be disabled in Norton Options also. However the Norton feature only effects Outlook desktop so I find it easier to just disable the feature.

I have no idea if this is the OP issue, I just brought it up a a possible solution should he be running Norton. So We await his next post for more detailed information.

I ask because I've been a long time Norton user (the last being Norton 365 under Win 7) and never had an issue with IMAP accounts using the Outlook desktop app. On the flipside I rarely use plugins for Outlook (currently just Acrobat enabled on 365 desktop app). My only AV installed is Defender.

That issue just sounds odd but ok.