HELP with office profile pic!!!

hi, i changed my microsoft account picture.

i open outlook 2016 and under --info-- it has a old picture and when i select change it brings me to my microsoft account

in outlook under office account it has the right image, so theirs 2 images...

here is the screenshots!!basically my avatar here is the pic i want thier! i only know outlook.com and microsoft .com and i updated them!

First off I'm sure you didn't mean to post your email address but there it is in all it's glory

As for the images. Give me a minute.

OK, so since you have an Exchange Account, you need to log into your Exchange Account, which is (should) be different from your Microsoft account to change that image.

Example I have both a Microsoft Account, and an Exchange email account. Currently my "Microsoft" account has an image, but my Exchange account has no current image assigned (my choice).

Steven Campoli said:

I never logged into a exchange account, how do I do that?
All I did was add my email to outlook

You or someone setup an Email Exchange account. That doesn't happen by accident. And I'm going by what the email account says posted in your image. That's the account you need to log into to change the image.

Click the "Change" link under the "wrong" image and provide the Exchange account info. NOT the Microsoft Account info.

sygnus21 said:

You or someone setup an Email Exchange account. That doesn't happen by accident. And I'm going by what the email account says posted in your image. That's the account you need to log into to change the image.

Click the "Change" link under the "wrong" image and provide the Exchange account info. NOT the Microsoft Account info.

how can I access that?

If this is your PC you should have that info. If not you'll need to contact your IT department.

I too have an Exchange Account, but it's through my school and when I setup the account on my PC I had to use the school credentials, NOT my Microsoft Account... which wouldn't have gotten me access to my school email account.

Let me know.

sygnus21 said:

If this is your PC you should have that info. If not you'll need to contact your IT department.

I too have an Exchange Account, but it's through my school and when I setup the account on my PC I had to use the school credentials, NOT my Microsoft Account... which wouldn't have gotten me access to my school email account.

Let me know.

I don’t know because I don’t have any other credentials, how come when I click change on the pic it just doesn’t make me change it. I remember how I got that photo their it was before outlook beta came out I used classic outlook on my iPhone and in settings their was a photo option that’s how I changed it

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sygnus21 said:

If this is your PC you should have that info. If not you'll need to contact your IT department.

I too have an Exchange Account, but it's through my school and when I setup the account on my PC I had to use the school credentials, NOT my Microsoft Account... which wouldn't have gotten me access to my school email account.

Let me know.

Hey you think this would work?

Free tool for Office 365 user photos management.

Steven Campoli said:

I don’t know because I don’t have any other credentials, how come when I click change on the pic it just doesn’t make me change it. I remember how I got that photo their it was before outlook beta came out I used classic outlook on my iPhone and in settings their was a photo option that’s how I changed it

Well how did you setup email account? Again, an Exchange account doesn't get setup by mistake or by itself.

Steven Campoli said:

Hey you think this would work?

Free tool for Office 365 user photos management.

I don't care what tool you use to create the image it means absolutely nothing if you can get to the area to place it.