Charged for MS Office 365 without asking

Page 2 of 5 FirstFirst 1234 ... LastLast

  1. Posts : 56
    windows10
    Thread Starter
       #11

    When I signed up I assumed that I would be asked if I wanted to proceed with subscription, more fool me but a lesson learned. I managed to get onto my subscription page and cancelled both present subscription and recurring payments.
    I am not holding my breath for a refund but it shows MS is thinking of itself first.
      My Computer

  2. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
       #12

    mrgeek said:
    I immediately make a calendar entry, with reminders, set for 5 days before expiration, to Cancel. Hope tip will help some avoid this trap.
    You do not have to do that. You can cancel your trial subscription as soon as you have signed up. You will still have the trial period, but it will not be renewed / changed to paid subscription when the trial expires.


    caprice said:
    I am not holding my breath for a refund but it shows MS is thinking of itself first.
    You will get the unused time refunded. I have personal, positive experience of this.

    Kari
      My Computer


  3. Posts : 56
    windows10
    Thread Starter
       #13

    Kari said:
    You do not have to do that. You can cancel your trial subscription as soon as you have signed up. You will still have the trial period, but it will not be renewed / changed to paid subscription when the tri expires.




    You will get the unused time refunded. I have personal, positive experience of this.

    Kari
    I just checked and found yesterdays cancellation had not taken effect so I hit the cancel button to cancel again and the answer that came on screen was (you cant cancel you have already paid) but the recurring payments has remained turned off.
      My Computer

  4. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
       #14

    caprice said:
    I just checked and found yesterdays cancellation had not taken effect so I hit the cancel button to cancel again and the answer that came on screen was (you cant cancel you have already paid) but the recurring payments has remained turned off.
    You have right to get refund, if you subscribed and paid O365 within the last 30 days. In your case, I would contact Microsoft, either by using the Get Help app (Start > Get Help), or by phone.

    Microsoft Global Customer Service phone numbers

    Kari
      My Computer


  5. Posts : 56
    windows10
    Thread Starter
       #15

    Kari thanks for the tips I intend contacting them via get help app if I can, will report back eventually

    Well I am back already the "get help" app will not connect so back to the drawing board, it is so hard to contact MS.
    Last edited by caprice; 26 Mar 2020 at 23:22.
      My Computer

  6. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
       #16

    caprice said:
    Kari thanks for the tips I intend contacting them via get help app if I can, will report back eventually

    Well I am back already the "get help" app will not connect so back to the drawing board, it is so hard to contact MS.
    You can use browser instead of Get Help app:

    Charged for MS Office 365 without asking-image.png

    New Zealand support URL: https://support.microsoft.com/en-nz/contactus/

    Kari
      My Computer


  7. Posts : 56
    windows10
    Thread Starter
       #17

    Kari, I tried browser method and we just went round in circled it even suggested 'TALK TO PERSON" yeh right that was no better, is it possible to contact MS from this forum or is there a rep from MS monitoring us?
      My Computer

  8. oscer1's Avatar
    Posts : 526
    win 10
       #18

    caprice said:
    Kari, I tried browser method and we just went round in circled it even suggested 'TALK TO PERSON" yeh right that was no better, is it possible to contact MS from this forum or is there a rep from MS monitoring us?
    I am pretty sure Microsoft has nothing to do with the forum
      My Computer

  9. SoFine409's Avatar
    Posts : 1,287
    Win10 Pro
       #19

    oscer1 said:
    I am pretty sure Microsoft has nothing to do with the forum
    Hi oscer1, you are correct everyone on this forum is a volunteer. There is no association with MS, just people helping people by sharing their knowledge. The level of knowledge here and the willingness of forum members continues to amaze me.
      My Computers


  10. Posts : 56
    windows10
    Thread Starter
       #20

    I have to admit defeat, MS got my money due to me not reading the fine print and much good may it do them, they also get away with not paying the taxes due in many countries I will not be using their products in the future.
    They should make all defaults in favor of the customer but that aint gona happen.
    I have cancelled recurring payments and removed my credit card details but they will have a record of my CC number so I will have to instruct my bank not to pay any attempts that they may make in the future.
    A big thanks to you guys for your help, I will be seeing a lot more of you as I try to tame W10.
      My Computer


 
Page 2 of 5 FirstFirst 1234 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:33.
Find Us




Windows 10 Forums