Microsoft Office Pro Won't Install

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  1. Wynona's Avatar
    Posts : 27,930
    Windows 10 2404 Build 19042.867
    Thread Starter
       #21

    Well, it's all over but the crying . . . by Microsoft, since I had to cancel my brand new subscription. I already have a sub that was given to me by an MVP, and I finally got that reinstalled, so I'm good for now.

    Microsoft called this morning as promised, and after I told the rep I kept trying to install and inadvertently got my original MVP subscription installed, we discussed the situation further. In the end, she suggested that since I'm not having problems with the MVP subscription, and that since we cannot get the new subscription installed, I should just cancel the new sub until a solution is found for the installation problems so many folks are reporting for Microsoft Office Business Premium. She also told me the issue hasn't yet been expedited, but that it should be soon because so many are reporting installation issues.

    I guess at this point, I should mark this thread as solved, although it's anything but!
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  2. Caledon Ken's Avatar
    Posts : 24,153
    Windows 10 Pro x64 Version 2004
       #22

    Kind of amazing they didn't have you run some dumps / traces so they could actually see what is happening so they could fix.

    Well at least you are operational.
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  3. Wynona's Avatar
    Posts : 27,930
    Windows 10 2404 Build 19042.867
    Thread Starter
       #23

    Caledon Ken said:
    Kind of amazing they didn't have you run some dumps / traces so they could actually see what is happening so they could fix.

    Well at least you are operational.
    Oh, we did lots of stuff. I downloaded at least three repair apps I've never heard of and ran those. We ran through the registry removing anything remotely Microsoft; I thought we were going to disable Windows!

    She called in the "big guns" to help. If it could have been forced to install Office, it would have been. Thing is, I'm not the only one who had this happen to them. It seems there's a growing list of us.

    If there was anything nasty in my computer, it's gone now!
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  4. Caledon Ken's Avatar
    Posts : 24,153
    Windows 10 Pro x64 Version 2004
       #24

    Yes but they have had me run traces, and Malwarebytes made me do dumps so they could analyze. I was surprised they din't do that so they could get real live data as to cause.
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  5. NMI's Avatar
    NMI
    Posts : 688
    Windows 10 Pro, Version 20H2
       #25

    Wynona said:
    In the end, she suggested that since I'm not having problems with the MVP subscription, and that since we cannot get the new subscription installed, I should just cancel the new sub until a solution is found for the installation problems so many folks are reporting for Microsoft Office Business Premium.
    What I don't get is that we install programs, not subscriptions. Are you talking about the same computer?
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  6. Wynona's Avatar
    Posts : 27,930
    Windows 10 2404 Build 19042.867
    Thread Starter
       #26

    NMI said:
    What I don't get is that we install programs, not subscriptions. Are you talking about the same computer?
    Yes, and I have installed my Microsoft Office subscription from the first day I subscribed. You download and install the product, then when your subscription runs out it's deactivated by the OEM if you don't resubscribe.

    It may be called a service, but it has to reside on a computer in order to be used. There are services that don't have to be installed, such as newspapers and such.
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  7. Berton's Avatar
    Posts : 10,477
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #27

    Wynona said:
    Yes, and I have installed my Microsoft Office subscription from the first day I subscribed. You download and install the product, then when your subscription runs out it's deactivated by the OEM if you don't resubscribe.

    It may be called a service, but it has to reside on a computer in order to be used. There are services that don't have to be installed, such as newspapers and such.
    I used to have a client with the SaaS/Software as a Service subscription version of Office and he had to connect to the Internet at least once a month from the location where he first started with it so every time he was out of town too long [livestock broker] he would have a problem with his Desktop when he got back and I'd be called to help fix. He also had it on a tablet that was always with him and no problem there. WaaS = Windows as a Service described as such several years ago.
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  8. NMI's Avatar
    NMI
    Posts : 688
    Windows 10 Pro, Version 20H2
       #28

    Wynona said:
    Yes, and I have installed my Microsoft Office subscription from the first day I subscribed. You download and install the product, then when your subscription runs out it's deactivated by the OEM if you don't resubscribe.
    But it was the product which wouldn't install for you (from the screenshot in post #1); why did a different subscription work?
    Wynona said:
    It may be called a service, but it has to reside on a computer in order to be used. There are services that don't have to be installed, such as newspapers and such.
    I have no idea why you're now talking about services and newspapers. I'm aware that Office 365 runs on a computer.


    Berton said:
    I used to have a client with the SaaS/Software as a Service subscription version of Office and he had to connect to the Internet at least once a month from the location where he first started with it so every time he was out of town too long [livestock broker] he would have a problem with his Desktop when he got back and I'd be called to help fix. He also had it on a tablet that was always with him and no problem there. WaaS = Windows as a Service described as such several years ago.
    Yep; a connection is required at least once very 30 days:
    Each day, or each time the user logs on to their computer, the computer connects to the Activation and Validation Service to verify the license status and extend the product key. As long as the computer can connect to the Internet at least once every 30 days, Office remains fully functional. If the computer goes offline for more than 30 days, Office enters reduced functionality mode until the next time a connection can be made.
    Activating Office 365
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  9. Wynona's Avatar
    Posts : 27,930
    Windows 10 2404 Build 19042.867
    Thread Starter
       #29

    NMI said:
    But it was the product which wouldn't install for you (from the screenshot in post #1); why did a different subscription work?
    Because the installation process is totally different between the two. I have had a subscription to Microsoft Office Professional Plus 2016 for several years; Office Pro Plus installs easily every time it's necessary, such as when I do a clean install of Windows.

    I decided to purchase a subscription to Office 365 Business Premium, which is a completely different product from Microsoft Office Professional Plus 2016. There is a bug somewhere in the application and/or installation process. The Microsoft tech admitted failure to get Business Premium installed. Which prompted her to help me cancel my new subscription.

    NMI said:
    I have no idea why you're now talking about services and newspapers. I'm aware that Office 365 runs on a computer.
    Because you said this:

    NMI said:
    What I don't get is that we install programs, not subscriptions. Are you talking about the same computer?
    Microsoft Office is a subscription service.

    Here's what Microsoft has to say about Microsoft Office:

    Microsoft Office 365 is a subscription service that provides you with the latest version of the Office desktop applications that you're already familiar with, such as Word, Excel, and PowerPoint.

    Even though Office 365 is a cloud-based service, Office applications don't run in the cloud. Instead, users download Office applications from the Office 365 portal and install them on their local computers. Microsoft uses Click-to-Run technology to make the download and installation of Office applications fast and simple. Click-to-Run uses virtualization technology to run Office applications in a self-contained environment on a local computer, which allows users to run Office applications side-by-side with earlier versions of Office.
    Source: https://docs.microsoft.com/en-us/off...ce-description
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