Microsoft Office will not open Outlook on OC, only Outlook.com


  1. Posts : 2
    Windows 10
       #1

    Microsoft Office will not open Outlook on OC, only Outlook.com


    Hello, I have a laptop with Windows 10 Version 1909. I have Office for Home & Business 2019 installed since last year. A few days ago, I could not open a new word document, so I ran a repair. The repair stalled and since then when I went into Office and clicked on Outlook, it took me to the web version instead of opening the program on my computer. Also, when I tried to open an existing spreadsheet, I got the message that I had to first upload it to my OneDrive and then open it. I have always been able to open documents and spreadsheets on my Laptop before.
    I read that sometimes a repair can uninstall the program, so I downloaded and tried to re-install, but I got the message that the program was already installed. With help today from Microsoft support, I removed all of Office 2019 and then reinstalled the program. But, it is still doing the same thing: pointing me to Outlook.com and OneDrive.
    I am not very computer savvy. Any suggestions?
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,170
    Windows 10 Pro x64 Version 2004
       #2

    Hi Kathy. Welcome to the TenForums @KathyL


    Not sure what you mean you go into Office and click on Outlook.

    Outlook 2019 should appear, at least it does on my machine, as a separate entry.

    I would click start, then type Outlook (don't worry about where to type, just type)

    Outlook the App should appear at top of list.

    Does it?

    Microsoft Office will not open Outlook on OC, only Outlook.com-image.png
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Hi Caledon Ken. Thank you for your quick reply and your help. I have always accessed Excel, Word, and Outlook thru the Office Program, so I never looked for it to be available individually. I found Outlook and was able to open it and received my emails. After I did that, I tried again to open a spreadsheet and a word document and they now will open without pointing towards OneDrive. Don't know why, but it works! Feeling a little silly that I did not think to look for Outlook on it's own. Not sure when it would have occurred to me. Thanks again!
      My Computer

  4. Caledon Ken's Avatar
    Posts : 24,170
    Windows 10 Pro x64 Version 2004
       #4

    Glad it is sorted.
      My Computer


 

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